Heathe Chambers
Houston
Summary
Dynamic Operations Manager at FedEx Express with established expertise in strategic planning and process re-engineering.
Overview
25
25
years of professional experience
Work History
Operations Manager
FedEx Express
Houston
06.2007 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired, and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Courier
FedEx Express
Conway
11.2000 - 06.2007
- Quickly responded to customer inquiries to improve business relationships.
- Communicated with dispatchers, management, and colleagues to form lasting partnerships.
- Documented pickups and deliveries and submitted reports after shift.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Sorted parcels according to delivery route.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Education
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville, AR12.1999
Skills
- Solution development
- Collaborative teamwork
- Staff training
- Process re-engineering
- System implementation
- Cost management
- Policy implementation
- Business planning
- Team leadership
- Operations management
- Workgroup management
- Strategic planning
- Customer relationship management
- Logistics coordination
- Workflow optimization
Timeline
Operations Manager
FedEx Express
06.2007 - Current
Courier
FedEx Express
11.2000 - 06.2007
Bachelor of Arts - Psychology
Arkansas Tech University