Heather Zumaran
Milledgeville,GA
Summary
Experienced Appointment Scheduler seeking a dynamic work environment that fosters professional growth and innovation. Eager to leverage existing skills and embrace new technologies to contribute positively to company objectives. Committed to continuous learning and dedicated to enhancing organizational efficiency through effective scheduling practices. Passionate about delivering exceptional service and exceeding expectations in a collaborative team setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Windy City Call Center
08.2019 - Current
- Greet 80 to 100 customers as they pick up the phone and introduce myself and the company.
- Provided information regarding the service or product in question.
- Verified and updated customers information in data base.
- Take information from potential customers regarding their specific product or service needs.
- Established and increased long term client relationships through warm customer service to callers via: a telephone headset, provided scripts and conversational guidelines.
- Scheduled callbacks to potential customers or transfer call to appointment setting team.
Research
Vindale Research
12.2017 - 04.2019
- 10 to 20 Online surveys daily, creating a difference in my community.
- Provides input to help define and develop product strategy for assigned industries or markets.
- Flexibility to occasionally work days and weekends, as required.
- Clarity and attention to detail is critical in all written products.
Office Administration
RemX
02.2017 - 12.2017
- Company Overview: Professional and Clerical Staffing Company
- Large Volume Special Handling Specialist - Handling 80 to 100 Outbound calls per day with a 113% QA.
- Moved up from LV/SH to Cleanup Division in two months’ time.
- Certified HEDIS reviews.
- Secure fax and email to administrative supervisor.
- Cleanup of files using application Microsoft Office.
- Professional and Clerical Staffing Company
Education
Associate of Arts - Business Systems
Massey Business College
Associate of Arts - Coding Health Insurance
Kennesaw State University
Kennesaw GASkills
- Typing 90 WPM
- Excellent verbal communication skills
- Flow Sheet Charting
- Telephone skills
- Empathy
- Listening skills
- Time Management Skills
- Organization
- Data Entry Skills
Certification
Masterclass Editing & Proofreading
Communications
Honor Awards
- Cleanup Files, RemX
- Over 100 Percent Accuracy Q&A Award, RemX
Timeline
Call Center Representative
Windy City Call Center
08.2019 - Current
Research
Vindale Research
12.2017 - 04.2019
Office Administration
RemX
02.2017 - 12.2017
Associate of Arts - Business Systems
Massey Business College
Associate of Arts - Coding Health Insurance
Kennesaw State University
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