Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather McCreary

Summary

Dynamic and versatile professional with extensive experience in executive support, organizational leadership, and people development across corporate, nonprofit, and ministry settings. Known for building systems that scale, training high-performing teams, and managing complex operations with a relational, mission-driven approach. Adept at launching new initiatives, streamlining workflows, and fostering environments where people grow and thrive. Passionate about creating order, equipping others, and delivering excellence behind the scenes. Brings a unique blend of strategic insight, operational discipline, and heart-centered leadership.

Overview

23
23
years of professional experience

Work History

Executive Assistant

Ernst & Young
12.2021 - Current
  • Delivered high-level executive support to seven Partners across global time zones, ensuring seamless daily operations.
  • Proactively managed inboxes, optimized calendars, prioritized meetings, and coordinated with other EAs across the firm to align global schedules.
  • Oversaw all travel logistics, including booking flights, hotels, and car services, ensuring smooth and efficient itineraries.
  • Submitted expense reports and maintained compliance with firm guidelines using EY's internal time and expense systems.
  • Supported the preparation of presentation materials including PowerPoints, reports, and internal communications.
  • Exercised sound judgment in handling confidential and sensitive information with discretion.
  • Facilitated cross-departmental communication and collaboration to streamline workflows and ensure alignment.
  • Boosted productivity by anticipating needs and maintaining a well-organized support system.
  • Assisted with large internal events, coordinating logistics and contributing to planning team-building experiences.
  • Programs and platforms used regularly: Microsoft Outlook, Teams, Excel, Word, PowerPoint, OneNote, Zoom, and EY's internal travel and expense systems.

Ministry Support Director (Volunteer)

The Life Church of Picayune
09.2020 - Current
  • Streamlined ministry processes to support greater impact and increase overall efficiency in operations and outreach.
  • Developed and tracked ministry goals to evaluate effectiveness in areas such as volunteer engagement, group participation, and guest assimilation.
  • Facilitated volunteer trainings to equip individuals for service while cultivating a culture of excellence.
  • Managed multiple outreach and in house events, leading teams through classes and service projects.
  • Lead the recruitment, onboarding, and training of new volunteers.
  • Implemented systems to improve consistency and reliability in events and guest experiences.

Executive Assistant

The Bridge Radio 88.7 FM
04.2015 - 02.2018
  • Served as the station's only full-time salaried employee, overseeing daily operations across programming, donor development, event coordination, and community engagement.
  • Managed administrative functions including invoicing, bookkeeping, accounting tasks, and internal communications.
  • Directed social media strategy, listener cultivation efforts, and ongoing donor communications to grow and engage a regional and global audience.
  • Produced on-air content including voiceover and promotional radio spots; collaborated closely with the broadcast engineer and station leadership to ensure programming excellence.
  • Acted as the public face of the station at large-scale events, introducing the station to audiences of thousands and cultivating community partnerships.
  • Spearheaded the planning, promotion, and execution of three major Christian concerts as lead venue promoter, including volunteer recruitment and event logistics.
  • Contributed to the mission of supporting the establishment of the largest FM NCE radio station in Southeast Louisiana and the Mississippi Gulf Coast.

Bible Teacher

Lakeside Christian Academy
04.2015 - 02.2018
  • Developed and taught Bible curriculum for 6th–12th grade students, including weekly instruction, scripture memorization, testing, and spiritual mentorship.
  • Played a key role in the school's launch by building foundational systems, including enrollment processes, digital records, and student database setup.
  • Designed and implemented administrative procedures to support both academic and operational excellence.
  • Oversaw payroll and managed accounting tasks, ensuring timely compensation and financial accuracy during critical startup years.
  • Collaborated with leadership to support the school's mission of raising the next generation of Christian leaders with a strong Biblical worldview and academic rigor.

Executive Assistant

New Horizon Church
04.2015 - 02.2018
  • Designed and deployed ministry systems including assimilation pipelines, Next Steps tracking, and Dream Team onboarding—ensuring smooth transitions from visitor to fully engaged volunteer.
  • Oversaw and maintained church database (F1) for accurate data entry, ministry workflows, and reporting; ensured seamless coordination across service teams and departments.
  • Rotated between key ministry leadership roles including Dream Team Coordinator, Life Group Coordinator, Sunday Service Coordinator, and Connections Coordinator—offering flexible, high-level support based on organizational needs.
  • Led pre-service team huddles and weekend coordination efforts to ensure operational readiness, volunteer alignment, and excellent guest experience.
  • Trained volunteers and ministry leaders to take ownership of systems and roles, intentionally duplicating efforts to allow for ongoing growth and leadership development.
  • Provided minor IT troubleshooting, software support, and digital process improvement in a fast-paced, ministry-focused environment.
  • Recognized for strategic adaptability, leadership multiplication, and a mission-focused approach to operational support.
  • Supported leadership as Senior Executive Assistant to manage operations, schedules, team developments, conference planning and coordinating over all organizations.

Training Manager

Panera Bread
10.2013 - 04.2015
  • Provided leadership and operational oversight across five high-volume café locations, ensuring consistent execution of brand standards and team performance.
  • Managed daily shifts with a focus on achieving sales, profit, and labor goals while maintaining exceptional customer service and staff morale.
  • Spearheaded team member development by identifying high-potential employees, coaching them toward advancement, and cultivating in-café trainers to support scalable growth.
  • Designed and implemented training plans to develop team members into leadership roles, fostering a culture of continuous improvement and career progression.
  • Administered all new hire onboarding processes including E-Verify, I-9 compliance, payroll setup, and personnel documentation.
  • Known for strengthening operational consistency across multiple units while enhancing team engagement and performance outcomes.

General Manager/ Regional Training Manager

Chuck E Cheese
01.2003 - 04.2013
  • Managed and led a dynamic team of 35–80 employees, adapting staffing levels to meet seasonal business demands while maintaining high morale and operational excellence.
  • Oversaw inventory control, food/beverage/merchandise orders, controllable profit tracking, and monthly budget reconciliation including general ledger reporting.
  • Served as the Regional New Hire Training Manager, onboarding and mentoring all incoming managers across three states through a structured four-week leadership development program.
  • Played a key role in launching new store locations across the Southeast, traveling to support crew development, operational readiness, and management alignment.
  • Conducted performance evaluations and created growth-focused development plans for both hourly staff and management-level employees.
  • Led community engagement efforts including school partnerships and charitable events (e.g., Relay for Life), driving local brand awareness and increasing revenue through intentional relationship-building.
  • Recognized for strong team culture, leadership multiplication, and the ability to build effective systems that developed confident, customer-focused leaders.

Education

Bethany Bible College
Baton Rouge, LA
04.2016

Bachelor of Arts - English Education

Southeastern Louisiana University
Hammond, LA
06.2006

Slidell High School
Slidell, LA
05.2003

Skills

  • Executive Support & Calendar Management
  • New Hire Onboarding & Training Programs
  • Volunteer & Team Leadership Development
  • Event Planning & Cross-functional Coordination
  • Process Improvement & Workflow Optimization
  • Database & System Management (MS Office, Onboarding Tools)
  • Budgeting, Payroll, and General Ledger Reconciliation
  • Public Speaking & Community Engagement
  • Multi-Site Operations & Staff Oversight
  • Relational Leadership & Mission-Driven Culture Building

Timeline

Executive Assistant

Ernst & Young
12.2021 - Current

Ministry Support Director (Volunteer)

The Life Church of Picayune
09.2020 - Current

Executive Assistant

The Bridge Radio 88.7 FM
04.2015 - 02.2018

Bible Teacher

Lakeside Christian Academy
04.2015 - 02.2018

Executive Assistant

New Horizon Church
04.2015 - 02.2018

Training Manager

Panera Bread
10.2013 - 04.2015

General Manager/ Regional Training Manager

Chuck E Cheese
01.2003 - 04.2013

Bethany Bible College

Bachelor of Arts - English Education

Southeastern Louisiana University

Slidell High School

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