Heather A Bagley
Middleburg,FL
Summary
To build a long term career in a position that will allow opportunities for growth and the ability to enhance my professional skills in a dynamic and fast paced environment.
Overview
12
12
years of professional experience
Work History
CSR / Dispatcher Supervisor
Buehler Air and plumbing
Jacksonville Beach, Florida
07.2023 - Current
- Maintained up-to-date knowledge of company products and services.
- Adhered to company's established protocols for handling confidential data.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Over seeing the dispatch board and ensuring the success of the company goals.
- Reviewing calls and couching CSRs to reach the highest level of accuracy.
- Selecting and interviewing candidates to fill the CRS role.
CSR/ Dispatcher
Waychoff's Air Conditioning
Jacksonville, FL
08.2021 - 07.2022
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Participated in team meetings or training sessions when necessary.
Records Associate & Evidence Specialist
Clay County Sheriff's Office
Green Cove Springs, USA
10.2017 - 08.2021
- Customer Service; in office and by phone
- Administrative Support
- Fingerprint processing.
- Process tickets
- Background Checks
- Picking up and processing incoming evidence throughout the county
- Checking evidence in and out for approved parties.
Front Desk Coordinator
Medig
Jacksonville, USA
02.2017 - 10.2017
- Schedule patient for appointments
- Answered inbound calls
- Cleaned office
- Entered new patient paperwork
- Completed correct medical insurance claims
Member Service Specialist
Vystar
Fleming Island, USA
08.2013 - 02.2017
- Answer inbound calls in regards to member transactions, retirement planning, fraud disputes, credit transactions, balance transfers, lost or stolen cards, order checks.
- Excellent data entry and clerical skills
- Extraordinary interpersonal relationships with clients and colleagues.
- Exceptional time management, ability to work well under pressure and in a fast paced environment.
- Astounding conflict resolution skills.
Education
General Education Degree -
Penn Foster High School
01.2013
Skills
- Communication
- Organization
- Leadership
- Time management
- Problem solving
- Computer
- Clerical
- 10-key
- Data entry
References
- Chase Hudson 904-515-8511 GM
- Scott Liner 904-377-2817 Sales manger
- Genny Yanuchi 904- 930-1707 records Specialist
Timeline
CSR / Dispatcher Supervisor
Buehler Air and plumbing
07.2023 - Current
CSR/ Dispatcher
Waychoff's Air Conditioning
08.2021 - 07.2022
Records Associate & Evidence Specialist
Clay County Sheriff's Office
10.2017 - 08.2021
Front Desk Coordinator
Medig
02.2017 - 10.2017
Member Service Specialist
Vystar
08.2013 - 02.2017
General Education Degree -
Penn Foster High School