Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Heather Abeyta

Lochbuie,CO

Summary

Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.


Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

8
8
years of professional experience

Work History

Inventory Control Specialist

Shamrock Foods
Aurora, CO
10.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

HR Manager

JC Penny Co
07.2022 - 08.2023
  • Managed employee disputes by employing conflict resolution techniques.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Tallied cash drawer at beginning and end of each work shift.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Supervisor

JC Penny Co
05.2017 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Cashier

JC Penny Co
10.2015 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Ranum High
Westminster, CO
05.2001

Skills

  • Mentoring
  • Best Practices and Methodologies
  • Employee Evaluation
  • Benefits and Compensation Management
  • HR Policies
  • Operational Requirements
  • Onboarding, Training and Development
  • Retail Store Management
  • Advertising Techniques
  • Employee Morale Management
  • Tracking Metrics
  • Training and Development
  • Microsoft Office Proficiency
  • Cash Counting Machine Operations
  • Customer Transactions
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Merchandising
  • Refunds and Exchanges
  • POS Systems Operations
  • Leadership

Languages

Spanish
Professional Working

Timeline

Inventory Control Specialist

Shamrock Foods
10.2023 - 12.2023

HR Manager

JC Penny Co
07.2022 - 08.2023

Supervisor

JC Penny Co
05.2017 - 07.2022

Cashier

JC Penny Co
10.2015 - 05.2017

High School Diploma -

Ranum High

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Heather Abeyta