Heather A. Clark
Gibsonia,PA
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to families. Proven ability to identify student needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Lead Strong Start Advisor
Insight Cyber Charter School
08.2024 - Current
- Provide support to students and Legal Guardians as relates to onboarding of a new student
- Recognize, and through the exercise of discretion and independent judgment along with adherence to policy, when student/family situations and circumstance require differentiated assistance and implement said assistance
- Assess hardware, learning coach and student login and send appropriate documentation prior to start date
- Send out welcome letter and schedule to facilitate in onboarding process for new students
- Create and moderate live class connect sessions in Class virtual classroom to orient students the learning management system and deliver critical information relevant to student’s grade-band.
- Serves as a main point of contact for all non-instructional issues during first week of school, ensuring students have all necessary equipment and know both how and when to access their courses
- Monitor student participation and work to contact students who do not attend
- Outreach to late starting or missing students by phone, email or text to ensure strong start
- Document attendance and completion of Schoology assignments in Strong Start Tracker
- Actively monitor written communication during orientation and respond to student/learning coach accordingly
- Coordinate with Advisor team to ensure students become acquainted with their assigned LEAP Specialist
- Provide continued orientation support to students and learning coaches as needed following initial Strong Start programming
- Add notes to Strong Start Tracker regarding issues any student in orientation may be experiencing
- Send recordings and PDFs to students who have missed live sessions and document accordingly in Parent Square
- Collaborate with various departments to support student needs
- Facilitate and/or support Legal Guardian workshops, as deemed necessary and appropriate by Strong Start Coordinator and Director of Student Support Services
- Work closely with Strong Start Manager to support the rapidly changing needs of our Strong Start onboarding program
- Provide support with student connection calls when applicable
- Provide support with re-registration efforts
- Facilitated communication between students, parents, and educators to enhance support services.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Helped students develop organizational, time management and study skills.
Strong Start Facilitator/Advisor
Insight Cyber Charter School
08.2020 - 08.2024
- Assess hardware, learning coach and student log in and send appropriate documentation prior to start date
- Create auto dialer, welcome letter and PowerPoint to facilitate in onboarding process for new students
- Create live class connect sessions in Newrow
- Outreach to late starting or missing students by phone, email or text to ensure strong start
- Actively monitor written communication during orientation and respond to student/learning coach accordingly
- Provide continued orientation support to students and learning coaches
- Add notes to strong start tracker regarding issues any student in orientation may be experiencing
- Support completion of universal screener assessment
- Send recordings and PDFs to students who have missed live sessions and document accordingly in Total View
- Collaborate with various departments to support student needs
Food Service
Metz Culinary Management
02.2020 - 03.2020
- Prepare and distribute food to students
- Conduct inventory
- Operate cash register
- Clean and sanitize kitchen
HR Generalist
EXCO Resources (PA), Inc.
11.2009 - 12.2011
- Screen resumes, conduct interviews and played a role in new hire decision making
- Update job descriptions via company website
- Implement new employee orientation and onboarding process
- Complete termination paperwork and conduct exit interviews
- Execute college recruiting program
- Assisted with employee appraisal program
- Communicate all employee relation matters to manager in a timely and confidential manner
- Deliver HR related reports/data as requested
- Uphold compliance with all federal and state regulations regarding HR employment matters
- Maintain professional relationships with all employees and clients
HR Generalist
Empyrean Services LLC
06.2008 - 11.2009
- Prepare and process paperwork and forms including payroll and related employee changes assuring accurate and up-to-date information
- Complete all new hire and termination paperwork
- Handle all employee matters in a timely and confidential manner
- Perform recruitment activities and candidate tracking
- Provide HR related reports/data as requested
- Maintain compliance with all federal and state regulations regarding HR employment matters
- Process invoices in accordance with specific guidelines set forth by various clients
- Prepare internal and external communications as necessary
- Maintain professional relationships with all employees and clients
HR Assistant- Corporate Human Resources
Callos Companies assigned to Giant Eagle
08.2007 - 06.2008
- Provide professional assistance to the Director, Corporate HR & Compensation
- Assist in the process of severance agreements
- Respond to policy and procedure questions from corporate employees
- Process monthly budget reports for Corporate HR Department
- Process payroll adjustments for corporate employees
- Assist in the management of background and or credit checks
- Maintain the motor vehicle check requests
- Maintain open communications with department personnel and other employees to ensure a teamwork environment
- Order department supplies and process invoices
- Enter time and attendance weekly for department employees
- Compose and prepare correspondence as directed according to standard business procedures
- Maintain administrative filing systems to ensure information is readily available
HR Project Assistant- Recruiting
Callos Companies assigned to Giant Eagle
07.2007 - 08.2007
- Schedule corporate interviews and manage candidate travel plans
- Coordinate relocation for newly hired employees
- Post job descriptions on Giant Eagle Internal website and Giant Eagle.com
- Perform background checks on potential corporate/retail new hires
- Field all incoming human resource related phone calls
Project Assistant- HRIS Dept.
Giant Eagle – In House Temp.
03.2007 - 07.2007
- Develop, maintain and track organizational charts
- Report metrics from collected analytical data
- Input data into PeopleSoft
- Schedule meetings/conferences in Outlook
Project Coordinator
INSIGHT assigned to Pfizer Pharmaceuticals
02.2006 - 02.2007
- High proficiency in Peregrine configuration management database, Change Control Management
- Coordinate and track all INTEL and UNIX server build projects into Pfizer
- Coordinate the start of INTEL and UNIX server build projects
- Responsible for maintaining regional server build schedule status daily
- Generate weekly status reports
- Process all pertinent job related accounts for team members
- Schedule team meetings/teleconferences in Outlook
- Follow training process of new hires
- Follow rules and regulations in IT Risk Management - iTRM
- Abide by rules and regulations in accordance with SOX – work in a highly regulated environment
Project Administrator
Manpower assigned to Pfizer Pharmaceuticals
11.2004 - 02.2006
- Lead daily status report meetings
- Generate weekly status reports
- Follow training process of new hires
- Distribution of meeting minutes
- Schedule team meetings/teleconferences in Outlook
Education
Bachelor of Science - Human Resource Management
Geneva College
Beaver Falls, PA05.2005
Skills
- Proficient in Microsoft Office Suite Newrow, Schoology, Class, Power School, Time management, Presentations and public speaking
PUBLICATION
Applied Research Project is published in the Geneva Library.
Timeline
Lead Strong Start Advisor
Insight Cyber Charter School
08.2024 - Current
Strong Start Facilitator/Advisor
Insight Cyber Charter School
08.2020 - 08.2024
Food Service
Metz Culinary Management
02.2020 - 03.2020
HR Generalist
EXCO Resources (PA), Inc.
11.2009 - 12.2011
HR Generalist
Empyrean Services LLC
06.2008 - 11.2009
HR Assistant- Corporate Human Resources
Callos Companies assigned to Giant Eagle
08.2007 - 06.2008
HR Project Assistant- Recruiting
Callos Companies assigned to Giant Eagle
07.2007 - 08.2007
Project Assistant- HRIS Dept.
Giant Eagle – In House Temp.
03.2007 - 07.2007
Project Coordinator
INSIGHT assigned to Pfizer Pharmaceuticals
02.2006 - 02.2007
Project Administrator
Manpower assigned to Pfizer Pharmaceuticals
11.2004 - 02.2006
Bachelor of Science - Human Resource Management
Geneva College