Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AccountManager

Heather Adams

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

21
21
years of professional experience

Work History

Medical Assistant/Medical Receptionist

William N. Graham, DO
03.2016 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Accounts Receiving Analyst

Navigant Consulting
06.2014 - 05.2015
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.

Medical Assistant/Medical Office Receptionist

Avera Medical Group Internal Medicine
06.2006 - 06.2014
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.

Trust Operations Specialist

Pioneer Bank & Trust
01.2003 - 05.2006
  • Built and established relationships with clientele to improve future business opportunities.
  • Developed and maintained database of financial records for clients.
  • Advised clients on financial matters and recommended investments.

Education

High School Diploma -

Mitchell High School
Mitchell, SD

Associate of Arts - Medical Assistant

Mitchell Technical Institute
Mitchell, SD
05.1997

Skills

  • Patient-Focused Care
  • Medical Terminology
  • Patient Flow Management
  • Patient Scheduling
  • Payment Collection
  • Inventory Management
  • HIPAA Compliance
  • Indirect Patient Care
  • Data Entry
  • Medical Office Administration
  • Sterile Technique
  • Customer Service

Additional Information

References:


William N. Graham, DO 605-770-2151

Karen Nickels 605-770-0994

Dolly Hermann 605-999-1357

Melinda Koch 605-630-5792


Timeline

Medical Assistant/Medical Receptionist

William N. Graham, DO
03.2016 - Current

Accounts Receiving Analyst

Navigant Consulting
06.2014 - 05.2015

Medical Assistant/Medical Office Receptionist

Avera Medical Group Internal Medicine
06.2006 - 06.2014

Trust Operations Specialist

Pioneer Bank & Trust
01.2003 - 05.2006

High School Diploma -

Mitchell High School

Associate of Arts - Medical Assistant

Mitchell Technical Institute

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Heather Adams