Heather Adams
Batesville,MS
Summary
Dynamic professional with a proven track record at North Mississippi Steel Haulers, enhancing receivables management and customer relations. Excelled in Oracle expertise and problem-solving, significantly improving payment processing efficiency. Known for exceptional organizational skills and a commitment to maintaining high customer satisfaction levels.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
North Mississippi Steel Haulers
Coldwater, MS
01.2023 - Current
- Verified accuracy of invoices and account balances.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
- Prepared aging reports to identify past due accounts.
- Matched orders with invoices and recorded required information.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Calculated unpaid invoices to maintain updated receivables reports.
- Communicated regularly with vendors regarding invoice processing status updates.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Received and recorded cash, checks and transfers.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Updated company software systems as needed with current data pertaining to shipments and deliveries.
- Dispatched drivers to meet daily delivery needs for company customers.
- Relayed work orders, messages or information using telephones or two-way radios.
- Provided customers contacting call center with exceptional service and support.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
Delivery Driver
Domino's Pizza
Senatobia, MS
02.2024 - 10.2025
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Utilized street maps to plan and determine most efficient routes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Presented order bills and collected payments for deliveries.
- Contacted customers prior to delivery to coordinate delivery times.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Utilized GPS and maps for efficient route planning.
- Notified customers of delays to decrease calls to support.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected vehicle and maintained gas, oil and water levels.
- Properly stored all leftover food items after each shift.
- Filled and served various beverages for customers.
- Performed opening and closing duties as assigned by management.
- Collaborated with team to deliver timely service of items.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed established cash handling procedures when collecting payment from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated dishwashing machines safely and efficiently.
- Greeted customers upon arrival in the dining area.
- Maintained safe food handling practices to prevent germ spread.
- Operated cash register to process cash, check, and credit card transactions.
- Followed recipes and customer requests to prepare meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Shipping and Receiving Manager
AES Optics
Senatobia, MS
10.2015 - 01.2023
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Created and enforced policies and procedures for entire logistics team.
- Prepared inventory for shipment by attaching tags and labels.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Updated relevant databases with information concerning orders received or shipped out each day.
- Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
- Provided technical support as needed for automated tracking systems used by the department.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Coordinated with carriers to ensure timely delivery of goods.
- Coordinated the scheduling of deliveries with customers and vendors.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Ensured that all customer orders were processed correctly and shipped on time.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Maintained detailed records of shipments including weight, cost, method of shipment.
- Organized storage areas within the warehouse for easy access to products when needed.
- Implemented strategies for improving efficiency throughout the shipping process.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Trained new staff members in proper packing techniques for fragile items.
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Performed cycle counts to maintain accurate inventory records.
- Maintained accurate inventory records using computerized tracking systems.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Provided assistance in loading and unloading containers from ships and trains.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Identified discrepancies between physical count and computer data.
- Transported goods to designated areas within the warehouse facility.
- Packed boxes and stock using organizational guidelines.
- Used scanners to track parcel information, condition or receipt.
- Verified accuracy of incoming shipments against purchase orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Organized warehouse space for efficient storage of products.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Processed returns of defective merchandise as required.
- Received and tracked incoming inventory shipments.
- Used digital database to keep records of units and stock moved.
- Inspected damaged goods prior to disposal or return to vendor.
Education
High School Diploma -
Senatobia Jr/SR High School
Senatobia05-2015
Skills
- Activity reporting
- Customer relations
- Cash application
- Receivables management
- Bank deposits
- Dispute resolution
- Payment questions
- Payment posting
- Client communication
- Invoice and payment processing
- Oracle expertise
- Invoice processing
- Aging report analysis
- Accounts receivable software
- Microsoft Excel
- Cycle counting
- Loading and unloading
- Shipping and receiving
- Sorting and labeling
- Storage organization
- Order picking
- Picking and packing
- Heavy lifting
- Packaging and labeling
- Time management
- Forklift operations
- Purchase order review
- Pallet jack handling
- Inventory control
- Data entry
- Shipping documentation
- Verbal and written communication
- Problem-solving
- Warehouse logistics
- Stacking and staging
- Receiving and processing shipments
- Microsoft outlook
- Cooking
- Customer service
- GPS navigation
- Safe driving
- Map reading
- Route navigation
- Memory skills
- Food safety
- Kitchen support
- Complaint management
- Vehicle maintenance
- Delivery schedule development
- Money handling
- Payment collection
- Smartphone operation
- Urban delivery management
- Clean driving record
Timeline
Delivery Driver
Domino's Pizza
02.2024 - 10.2025
Accounts Receivable Clerk
North Mississippi Steel Haulers
01.2023 - Current
Shipping and Receiving Manager
AES Optics
10.2015 - 01.2023
High School Diploma -
Senatobia Jr/SR High School
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