Heather Adams
Florissant,MO
Summary
Hospitality, sales, and restoration professional with over 25 years of experience in bartending, management, customer service, and account management. Thrives in upscale service environments and excels in event coordination, client relations, and emergency restoration support.
Overview
26
26
years of professional experience
Work History
Sales Associate
Whitts Appliances
Florissant, MT
03.2025 - Current
- Assisted customers with appliance selection and product features.
- Managed inventory levels and organized stockroom .
- Conducted inventories on a regular basis to track stock levels.
Amazon Flex delivery
Amazon
Saint Peters, MO
02.2023 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Communicated effectively with customers regarding delivery schedules and concerns.
- Delivered packages promptly using personal vehicle and route optimization techniques.
Concierge Club Lounge Attendant / Banquet Staff
Renaissance St. Louis Airport Hotel
Berkeley, MO
10.2021 - 03.2025
- Managed guest services in the club lounge area.
- Provided food and beverage service to club members.
- Ensured cleanliness and organization of lounge spaces.
- Maintained inventory of supplies and replenished as needed.
- Coordinated with kitchen staff for timely service delivery.
- Provided attentive service to all customers, ensuring their needs were met promptly and efficiently.
Bartender / Manager
Aftershock Sports Bar
Hazelwood, MO
01.2013 - 10.2021
- Oversaw daily bar operations , opened and closing procedures including scheduling, cash handling, counting drawers and preparing bank deposits .
- Supervised staff to ensure top-tier service and customer satisfaction.
- Increased bar revenue through upselling and loyalty initiatives.
- Helped develop cocktail and food menus and daily specials to enhance customer experience .
- Balanced daily registers and generated sales reports .
- Upsold customers from shelf to premium brands to help boost sales.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided exemplary customer service at all times while interacting with patrons and addressed and customer concerns.
Bartender / Manager
Charlie’s Restaurant & Bar
St. Charles, MO
01.2007 - 01.2013
- Managed bar and dining operations, trained and led new hires.
- Enhanced customer retention through great service and relationship building.
- Organized private events and special functions to boost business growth.
Sales Representative / Account Manager
Dynamic Vending
Hazelwood, MO
01.2005 - 01.2007
- Managed vending accounts and ensured quality client support.
- Expanded accounts through upselling additional products.
- Built long-term relationships with business clients.
Estimator / Customer Relations Specialist
RSI – Restoration Specialists, Inc.
St. Louis, MO
01.2000 - 01.2005
- Created detailed estimates for restoration projects (fire, water, storm).
- Assisted clients through claims and coordinated post-disaster services.
- Offered professional, compassionate support during stressful events.
Education
Microsoft Digital Literacy Certificate - Microsoft Digital Literacy Course
Microsoft
02.2022 - 02.2022
High School -
Hazelwood West High School
Hazelwood, MOSkills
- Bartending & Bar Management
- Event Coordination & Banquet Service
- Customer Service & Upselling
- Account Management & Client Retention
- Restoration Estimating (Fire, Water, Storm)
- Staff Leadership & Training
- Problem Solving in High-Pressure Environments
- Multitasking & Time Management
- Cross-Department Team Collaboration
Timeline
Sales Associate
Whitts Appliances
03.2025 - Current
Amazon Flex delivery
Amazon
02.2023 - Current
Microsoft Digital Literacy Certificate - Microsoft Digital Literacy Course
Microsoft
02.2022 - 02.2022
Concierge Club Lounge Attendant / Banquet Staff
Renaissance St. Louis Airport Hotel
10.2021 - 03.2025
Bartender / Manager
Aftershock Sports Bar
01.2013 - 10.2021
Bartender / Manager
Charlie’s Restaurant & Bar
01.2007 - 01.2013
Sales Representative / Account Manager
Dynamic Vending
01.2005 - 01.2007
Estimator / Customer Relations Specialist
RSI – Restoration Specialists, Inc.
01.2000 - 01.2005
High School -
Hazelwood West High School