Heather Adkins
Georgetown,KY
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions, planning meetings and trainings, and implementing aligned vision across departments or business unit leadership. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and employer a positive and memorable experience. I pride myself in performance and going above and beyond to exceed my goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
Scott County Board Of Education
Georgetown, KY
01.2019 - Current
- Performed routine audits of payroll deductions for accuracy and compliance with applicable laws.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Responded to inquiries from current and former employees regarding their benefits package.
- Coordinated with external auditors during annual reviews of benefit plans for compliance purposes.
- Researched new benefits options that could be offered at competitive rates while providing maximum value to employees.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Led weekly open enrollment question and answer session with employees on benefit program updates.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Checked accuracy and completeness of benefits applications and documents.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Implemented wellness initiatives aimed at improving employee health and reducing healthcare costs.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.
- Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Stayed current with benefits trends and legislation through continuous education and professional development.
- Conducted randomized feedback surveys.
- Developed and maintained benefits policies and procedures manuals.
- Updated employee database with changes in job title, salary information or contact details.
- Assisted with the development of training programs for staff members.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Monitored timekeeping records for accuracy and completeness.
- Assisted in developing training programs for staff members.
- Assisted with planning, organizing and coordinating company events.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Organized company-wide events, including team buildings and annual parties.
- Initialized background checks for potential new hires.
- Managed confidential employee information with discretion and integrity.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Assisted in administering employee benefit programs and worker's compensation plans.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Coordinated training schedules and filed crucial administrative paperwork.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Answered questions regarding salaries, benefits and other pertinent information.
- Prepared and set up new employee orientations.
Family Advocate
Pike County Board Of Education
Pikeville, KY
01.2011 - 08.2018
- Provided crisis intervention services during times of emergency or distress.
- Organized events such as parent education seminars or job fairs aimed at helping families gain access to economic opportunities.
- Participated in interdisciplinary team meetings to discuss cases and coordinate treatment plans for clients.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Assisted families with completing paperwork required by various government programs or services.
- Coordinated referrals for mental health services and other specialized services.
- Developed educational materials on topics related to family advocacy work that could be used in presentations or distributed among community members.
- Conducted home visits and assessments to evaluate family dynamics.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Followed data security regulations to keep client information confidential.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Determined availability of services and programs within community for parents with disabled youngsters.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Supported individuals by facilitating weekly group sessions.
Administrative Assistant
Mountain Water District
Pikeville, KY
06.2005 - 12.2009
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Child Degree Associate -
Care Corses
08-2010
Some College (No Degree) -
University of Pikeville
Pikeville, KYSkills
- Staff Management
- Management Development
- Organizational Development
- Personnel engagement
- Project Management
- Payroll and benefits administration
- Workforce Planning
- HR services
- Employee Onboarding
- Event Planning
- Payroll Administration
- Employee Surveys
- Training and mentoring
- Confidential Document Control
- Payroll completion
- Exit Interviews
- Succession Planning
- Performance Management
- Onboarding and Orientation
- Background Checks
- Recruitment planning
- HR policy/procedure development
- Benefits administrator
- Data Evaluation
- HR information systems
- Compensation and benefits
- Customer Relations
- Project Planning
- Time and labor control
- Job Analysis
- Manager coaching and training
- Training development
- Policies implementation
- Pre-Employment Screening
- Employee Relations
- Event Management
- Benefits Explanation
- Special projects
- Open enrollment
- Payroll coordination
- Benefits interpretation
- Employee benefits practices
- Documentation And Reporting
- Employment law knowledge
- Relationship Building
Accomplishments
- A team leader in the HR/Benefits Department
Certification
- HIPPA trained
- Google Trained
- Excel & Word Trained
- Outlook
- Teams
Affiliations
- leader in the switching of an multi-million dollar optional plan provider.
References
References available upon request.
Timeline
Human Resources Specialist
Scott County Board Of Education
01.2019 - Current
Family Advocate
Pike County Board Of Education
01.2011 - 08.2018
Administrative Assistant
Mountain Water District
06.2005 - 12.2009
Child Degree Associate -
Care Corses
Some College (No Degree) -
University of Pikeville
- HIPPA trained
- Google Trained
- Excel & Word Trained
- Outlook
- Teams
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