Summary
Overview
Work History
Education
Skills
Timeline
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Heather Agard

Madison,WI

Summary

Proven leader in high-pressure culinary environments, adept at operations management and staff training, showcased during tenure at Nitty Gritty. Excelled in inventory control, reducing food waste significantly, and enhancing team efficiency. Skilled in menu development and food presentation, ensuring high-quality dining experiences. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning.

Overview

5
5
years of professional experience

Work History

Kitchen Supervisor

Nitty Gritty
10.2020 - 06.2024
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Reduced food waste through effective inventory management and menu planning.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Prepared special event menus for catered functions, accommodating dietary restrictions as needed.

Server/Kitchen Porter

Gloria's Mexican Resturante
04.2019 - 02.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Grill 2

Chipotle Restaurant
02.2020 - 10.2020
  • Demonstrated adaptability by quickly learning new techniques for different types of grills while maintaining consistent results across all equipment.
  • Contributed to team success by sharing best practices in grill maintenance and offering support to colleagues as needed.
  • Increased kitchen efficiency by maintaining clean and well-functioning grills, reducing cooking time and potential delays.
  • Managed time efficiently while completing multiple tasks simultaneously such as cleaning grills and assisting with basic kitchen duties when necessary.

Education

No Degree - Information Security

DeVry University
Downers Grove, IL

Skills

  • Inventory Control
  • Operations Management
  • Food presentation
  • Staff Training
  • Opening and closing procedures
  • Menu development

Timeline

Kitchen Supervisor

Nitty Gritty
10.2020 - 06.2024

Grill 2

Chipotle Restaurant
02.2020 - 10.2020

Server/Kitchen Porter

Gloria's Mexican Resturante
04.2019 - 02.2021

No Degree - Information Security

DeVry University

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Heather Agard