Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Heather Agnor

Buchanan,VA

Summary

Access Associate Senior at University of Virginia Health System specializing in oncology departments and infusion services. Expertise in appointment scheduling and conflict resolution, significantly improving patient experiences. Proven ability to multitask and manage time effectively in high-pressure settings. Strong communication skills enhance administrative and customer service capabilities with a focus on patient satisfaction.

Overview

13
13
years of professional experience

Work History

Access Associate Senior

University of Virginia Health System (Oncology)
Charlottesville, VA
07.2022 - Current
  • Coordinate all upcoming appointments, including specialists, imaging, and infusion services ensuring all relevant information is included.
  • Advocate for patients during coordination of multi-visit appointments.
  • Document each request thoroughly and accurately for future reference.
  • Implement an effective communication strategy to help resolve any conflict between diverse team members and other departments.
  • Develop relationships with patients and co-workers through regular communication via phone, email, and/or miscellaneous methods.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Utilize various software, systems, and tools to streamline processes and optimize performance.
  • Work effectively in a team environment to make the workplace more productive, achieve objectives, and meet important deadlines.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
  • Manage time effectively, while multitasking in high-pressure situations, to ensure any requests and/or escalations are handled appropriately.
  • Maintain a positive learning environment that provides support to colleagues, encourages critical thinking and problem solving, and maintains a collaborative work environment.
  • Maintain updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

HR Assistant/Administrative Assistant/Purchasing

Pratt Industries
Daleville, VA
09.2021 - 07.2022
  • Answered phones in a friendly and efficient manner, directing inquiries to appropriate personnel.
  • Greeted vendors, customers, and applicants, ensuring positive interactions.
  • Maintained accurate tracking of key personnel files for easy access.
  • Assisted with accounting functions, including daily invoicing and payment processing.
  • Screened and interviewed applicants to identify suitable candidates.
  • Reviewed bills for payments, matching invoices with purchase orders.
  • Processed customer credit applications and maintained associated documentation.
  • Supported production inventory management, including pricing adjustments.

Administrative Associate/Surgery Scheduler

Carilion Clinic
Vinton, VA
08.2018 - 09.2021
  • Provided exceptional service to patients and visitors through greeting and screening processes.
  • Scheduled, registered, and checked in/out patients efficiently.
  • Maintained multi-line phone system and switchboard for effective communication.
  • Managed medical records to ensure compliance and accuracy.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Performed data entry into various computer systems related to surgery scheduling.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Created and managed surgical schedules for multiple surgeons.
  • Scheduled follow-up appointments as designated by physician.

Administrative Assistant

Botetourt Veterinary Hospital
Roanoke, VA
06.2016 - 08.2018
  • Optimized patient flow by scheduling all appointments, including urgent care.
  • Minimized wait times through efficient patient check-ins.
  • Ensured accuracy in client billing while managing admissions and discharges.
  • Processed incoming phone calls and directed to appropriate personnel.
  • Maintained inventory levels to guarantee operational readiness.
  • Oversaw management of all medical records, both electronic and paper.
  • Facilitated timely access to medications by handling prescription refill requests.
  • Educated clients on relevant services to improve health outcomes.

Registration Specialist

Physicians to Children
Roanoke, VA
06.2012 - 05.2013
  • Checked in patients efficiently to minimize wait times.
  • Ran daily Front Desk and Insurance Report to ensure accurate records.
  • Balanced cash drawer and processed transactions accurately.
  • Scheduled appointments and verified insurance eligibility seamlessly.
  • Collaborated with nursing and medical staff to enhance patient experience.

Education

Advanced Diploma - General Education

Brookville High School
Lynchburg, VA
01.1999

Skills

  • Vast amount of experience with appointment and procedure scheduling
  • Multiple years of Healthcare experience in fast paced departments
  • Calm and professional under pressure
  • Thorough and strong attention to detail
  • Exceeds expectations in time management, multitasking, and problem solving
  • Excellent communication amongst peers and co-workers
  • Skilled in conflict resolution
  • Flexible, eager to learn, and adaptable to changes

Accomplishments

  • Received ASPIRE values recognition in 2024 and 2025.

Affiliations

  • Avid Reader
  • Pet Rescue Volunteer

References

References available upon request.

Timeline

Access Associate Senior

University of Virginia Health System (Oncology)
07.2022 - Current

HR Assistant/Administrative Assistant/Purchasing

Pratt Industries
09.2021 - 07.2022

Administrative Associate/Surgery Scheduler

Carilion Clinic
08.2018 - 09.2021

Administrative Assistant

Botetourt Veterinary Hospital
06.2016 - 08.2018

Registration Specialist

Physicians to Children
06.2012 - 05.2013

Advanced Diploma - General Education

Brookville High School

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Heather Agnor