Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Certification
Timeline
Generic

Heather Ahern

Rochester,NY

Summary

SALES & MARKETING PROFESSIONAL

Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Development Specialist

Cencora
05.2021 - Current
  • 2021- Achieved 150% to goal
  • 2022- Achieved 120% to goal
  • 2023- Achieved 180% to goal
  • 2024- Achieved 165% to goal
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
  • Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
  • Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
  • Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
  • Developed business pipeline using cold and warm techniques.
  • Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with prospects to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.

ACCOUNT MANAGER- Indirect Distribution

Verizon Wireless
01.2013 - 12.2021
  • 2019- Achieved 119% to goal, 133% sales dollar
  • 2018- Ranked #7 in market in YOY growth
  • 2017- Ranked #4 in market (out of 83) in YOY growth
  • 2016- Achieved 104% to goal, 118% Net Promotor Score Customer Experience
  • Responsible for establishing and growing positive partnerships with existing indirect agents and national retailers, while continually creating and fostering new relationships
  • Improved performance through product knowledge by presenting tailored sales strategies to drive KPI's and sales targets; side by side selling, skill drills
  • Prioritized the Customer Experience by driving overall Net Promoter Score; focusing on the interaction survey verbatim from customers
  • Created positive partnerships company-wide with different sales channels to build a one team approach to the business
  • Brand Ambassador of Verizon and strong advocate for the company

REGIONAL MARKETING CONSULTANT- Indirect & Business Sales

Verizon Wireless
01.2005 - 12.2013
  • Led regional marketing/sales efforts with direct impact to sales channels KPI's while meeting budget requirements: merchandising collateral, direct mail, advertising
  • Lead partnership role and active participant in meetings with the following levels of leadership: Directors, Associate Directors, District Managers, Area & Field managers, and Go To Marketing teams
  • Planned and executed all sales events; product launches, kick-off meetings, sales workshops and webinars
  • Successfully partnered with various levels of the business; Headquarters, Area, and Regional levels to help create synergy for all projects and initiatives
  • Field support with sales reps and account managers

Education

BACHELOR OF ARTS - JOURNALISM/MASS COMMUNICATIONS

St. Bonaventure University
05.2002

Skills

  • New business opportunities
  • CRM management
  • Competitive analysis
  • Cold calling
  • Account management
  • Lead generation
  • Continuous professional improvement
  • Consultative sales
  • Cross-functional coordination
  • Teamwork and collaboration
  • Problem-solving
  • Excellent communication
  • Active listening
  • Territory management
  • Communication & Presentation

Accomplishments

    Sales Advisory Board Member- 2024

Awards

  • WOW: Women of Wireless, 2019-20
  • Winner's Circle, 2017

Certification

Richardson Sales Certified

Timeline

Business Development Specialist

Cencora
05.2021 - Current

ACCOUNT MANAGER- Indirect Distribution

Verizon Wireless
01.2013 - 12.2021

REGIONAL MARKETING CONSULTANT- Indirect & Business Sales

Verizon Wireless
01.2005 - 12.2013

BACHELOR OF ARTS - JOURNALISM/MASS COMMUNICATIONS

St. Bonaventure University

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Heather Ahern