Heather Airrington
Summary
Accomplished claims professional with the ability to properly investigate, negotiate and resolve claims in accordance with company and DOI guidelines. Demonstrates consistent execution of best claims practices and a commitment to industry and company ethics. Seeking to further my claims career by transitioning into litigation.
Overview
12
12
years of professional experience
Work History
Claims Service Representative III
AAA Southern CA
12.2017 - Current
- Casualty adjuster handling 1st and 3rd party claims
- Investigates, evaluates, and negotiates complex claims
- Handles PD lawsuits
- Attends mediations and small claims hearings
- Mentors and trains new casualty adjusters
Front Desk Agent /Hotel Night Auditor
Westin Bonaventure Hotel & Suites
12.2014 - 12.2017
- Night Auditor at one of the largest convention hotels in down town Los Angeles
- Kept track of occupancy percentage4s, revenue totals & over looked front office operating statistics
- Audit accounting records such as daily transactions, cash/credit card activity and reviewing the hotels financial performance of the day
- Up-sell rooms & used suggestive selling skills to present options for the best guest experience
Sales Associate
Nordstrom
07.2012 - 12.2014
- Recognized for the ability to consistently achieve daily department sales goals by 15%
- Collaborated with department manager to create strategies to increase sales and supervised sales team when necessary
Education
Bachelor of Science - Hospitality Management
California Polytechnic State University - Pomona
Accomplishments
- AINS 101 / 102
- Completed all Principles of Leadership courses
- Member of Business Resource Group "Rise up with AAA"
- Claims Excellence Honoree
- IES Liaison
Timeline
Claims Service Representative III
AAA Southern CA
12.2017 - Current
Front Desk Agent /Hotel Night Auditor
Westin Bonaventure Hotel & Suites
12.2014 - 12.2017
Sales Associate
Nordstrom
07.2012 - 12.2014
Bachelor of Science - Hospitality Management
California Polytechnic State University - Pomona
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