Heather Akers
Waddell,AZ
Overview
11
11
years of professional experience
Work History
Controller
Architects Pacific Inc.
Honolulu, HI
11.2019 - Current
- Created financial reports for executive management, in accordance with generally accepted accounting principles.
- Analyzed financial data and generated accurate financial statements on a monthly basis.
- Managed the preparation of budgets, forecasts, cash flow analysis, trend analysis and other related activities.
- Developed strategies to improve profitability by analyzing current trends in revenue and expenses.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Conducted regular reviews of fixed assets register to maintain accuracy of records.
- Prepared consolidated financial statements at period end close including balance sheet reconciliations.
- Assisted in developing best practices for overall organization processes and procedures.
- Identified areas for improvement within the finance department operations and processes.
- Managed and monitored staff members' daily activities, overseeing hiring, training, and evaluation of personnel performance.
- Contributed to the development of the Controlled Unclassified Information (CUI) process for Federal Government contracts.
Commercial Card Manager
Zions Bancorporation
Salt Lake City, UT
08.2013 - 11.2019
- Developed and implemented card management strategies to optimize customer satisfaction.
- Analyzed customer data to identify opportunities for improvement in card services.
- Created reports on card usage, trends and performance metrics.
- Coordinated with external vendors for efficient card processing operations.
- Ensured compliance with all applicable laws and regulations related to card management.
- Provided training and guidance to staff members on proper use of credit cards, debit cards and prepaid cards.
- Resolved customer complaints pertaining to card-related issues in a timely manner.
- Assisted customers in selecting appropriate payment methods based on their requirements.
- Maintained up-to-date records of all issued cards including activation, cancellation or replacement requests.
- Collaborated with internal teams such as marketing, finance and IT departments for successful launch of new products.
- Participated in meetings with partners to discuss strategies for improving the effectiveness of current programs.
- Drafted policies governing the issuance, usage and return of payment cards.
- Negotiated contracts with third-party vendors for cost effective solutions related to payment processing.
- Supervised customer relations team and verified members adhered to company policy and customer service standards.
- Resolved customer complaints and payout errors.
Timeline
Controller
Architects Pacific Inc.
11.2019 - Current
Commercial Card Manager
Zions Bancorporation
08.2013 - 11.2019