Overview
Work History
Timeline
Generic

Heather Akers

Waddell,AZ

Overview

11
11
years of professional experience

Work History

Controller

Architects Pacific Inc.
Honolulu, HI
11.2019 - Current
  • Created financial reports for executive management, in accordance with generally accepted accounting principles.
  • Analyzed financial data and generated accurate financial statements on a monthly basis.
  • Managed the preparation of budgets, forecasts, cash flow analysis, trend analysis and other related activities.
  • Developed strategies to improve profitability by analyzing current trends in revenue and expenses.
  • Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
  • Conducted regular reviews of fixed assets register to maintain accuracy of records.
  • Prepared consolidated financial statements at period end close including balance sheet reconciliations.
  • Assisted in developing best practices for overall organization processes and procedures.
  • Identified areas for improvement within the finance department operations and processes.
  • Managed and monitored staff members' daily activities, overseeing hiring, training, and evaluation of personnel performance.
  • Contributed to the development of the Controlled Unclassified Information (CUI) process for Federal Government contracts.

Commercial Card Manager

Zions Bancorporation
Salt Lake City, UT
08.2013 - 11.2019
  • Developed and implemented card management strategies to optimize customer satisfaction.
  • Analyzed customer data to identify opportunities for improvement in card services.
  • Created reports on card usage, trends and performance metrics.
  • Coordinated with external vendors for efficient card processing operations.
  • Ensured compliance with all applicable laws and regulations related to card management.
  • Provided training and guidance to staff members on proper use of credit cards, debit cards and prepaid cards.
  • Resolved customer complaints pertaining to card-related issues in a timely manner.
  • Assisted customers in selecting appropriate payment methods based on their requirements.
  • Maintained up-to-date records of all issued cards including activation, cancellation or replacement requests.
  • Collaborated with internal teams such as marketing, finance and IT departments for successful launch of new products.
  • Participated in meetings with partners to discuss strategies for improving the effectiveness of current programs.
  • Drafted policies governing the issuance, usage and return of payment cards.
  • Negotiated contracts with third-party vendors for cost effective solutions related to payment processing.
  • Supervised customer relations team and verified members adhered to company policy and customer service standards.
  • Resolved customer complaints and payout errors.

Timeline

Controller

Architects Pacific Inc.
11.2019 - Current

Commercial Card Manager

Zions Bancorporation
08.2013 - 11.2019

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Heather Akers