Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Heather Akers

Farmersburg,Indiana

Summary

Dynamic Administrative Assistant with a proven track record at Signal 40 Towing, excelling in customer service and meticulous data entry. Recognized for streamlining office processes and enhancing team collaboration, I bring strong problem-solving skills and a commitment to confidentiality, ensuring efficient operations and superior support in fast-paced environments.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Signal 40 Towing
01.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Performed research to collect and record industry data.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Administrative Assistant

Recovery Plus LLC
01.2014 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Performed research to collect and record industry data.

Certified Nursing Assistant

Glenburn Nursing Home
03.2011 - 03.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Union High School
Dugger

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Filing
  • Office management
  • Documentation and recordkeeping
  • Scheduling
  • Strong problem solver
  • Critical thinking
  • Clerical support
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Recordkeeping
  • Verbal communication
  • Deadline oriented
  • Professional and mature
  • Documentation and reporting
  • Document management
  • Meticulous attention to detail
  • Confidential document control
  • Bookkeeping
  • Business administration

Timeline

Administrative Assistant

Signal 40 Towing
01.2021 - Current

Administrative Assistant

Recovery Plus LLC
01.2014 - 01.2021

Certified Nursing Assistant

Glenburn Nursing Home
03.2011 - 03.2014

Union High School

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Heather Akers