Heather Akers
Loveland
Summary
Experienced team lead with expertise in managing diverse teams to enhance operational efficiency. Recognized for creating productive work environments and promoting professional development. Proven track record of implementing process improvements that boost productivity and drive business growth.
Overview
14
14
years of professional experience
Work History
Team Lead Cincinnati Division
Channel Partners
Tampa
03.2020 - Current
- Executed daily operations with precision, contributing to overall team efficiency.
- Exceeded customer satisfaction through innovative problem-solving approaches.
- Recognized by management for delivering exceptional customer service.
- Partnered with diverse team members to resolve product-related challenges and enhance service delivery.
- Trained new team members on planogram implementation, ensuring consistent adherence to standards.
- Organized tasks daily to ensure timely completion of service objectives.
- Worked closely with team members, company management and project managers to meet project deadlines and objectives.
- Provided guidance to colleagues, fostering a collaborative work environment.
Shift Lead
Walgreen's Pharmacy
Milford
03.2015 - 01.2020
- Coordinated shift schedules and delegated tasks to enhance team workflow and productivity.
- Supervised pharmacy staff to maintain compliance with safety and operational protocols, ensuring a safe environment.
- Monitored workflow during peak hours to uphold service standards and meet customer needs efficiently.
- Trained new employees on pharmacy procedures and customer service standards.
- Assisted customers with medication inquiries, delivering accurate information promptly.
- Resolved customer complaints swiftly, maintaining a positive shopping experience.
- Managed store operations in absence of store manager, ensuring seamless continuity.
- Performed opening and closing procedures, including alarm system management and cash counting.
Assistant GM Receiver
Kroger's Grocery
Milford
08.2012 - 12.2014
- Coordinated inventory management and streamlined stock replenishment processes to ensure timely product availability.
- Monitored inventory levels and placed orders for new stock.
- Tracked inventory records and discrepancies to maintain accurate documentation.
- Implemented promotional displays to boost product visibility and drive sales.
- Collaborated with department heads to enhance store performance and efficiency.
- Assisted in training new employees on operational procedures and customer engagement.
- Ensured adherence to customer service standards at all times.
- Operated forklift safely to move products and assisted in unloading trucks.
Education
Licensed Cosmetologist - Cosmetology
Moler Beauty College
Milford, OH05-1995
High School Diploma -
Blanchester High School
Blanchester, OH05-1992
Some College (No Degree) - Core Studies
University of Cincinnati
Cincinnati, OHSkills
- Team leadership
- Client relationship management
- Performance monitoring
- Compliance adherence
- Team performance enhancement
- Coaching strategies
- Problem solving
- Effective communication
- Conflict resolution
- Collaborative teamwork
Timeline
Team Lead Cincinnati Division
Channel Partners
03.2020 - Current
Shift Lead
Walgreen's Pharmacy
03.2015 - 01.2020
Assistant GM Receiver
Kroger's Grocery
08.2012 - 12.2014
Licensed Cosmetologist - Cosmetology
Moler Beauty College
High School Diploma -
Blanchester High School
Some College (No Degree) - Core Studies
University of Cincinnati