Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Heather Alba

Heather Alba

Plano

Summary

Results-oriented and motivated professional with extensive experience in sales and leasing consulting. Recognized as a top producer with a proven track record of exceeding sales goals, driving occupancy rates, and delivering exceptional customer service. Skilled in market analysis and strategic planning, with a strong ability to build and maintain relationships with clients and stakeholders. Adept at identifying customer needs and providing tailored solutions to enhance satisfaction and retention. Committed to continuous improvement and contributing to team success in a dynamic environment.

Overview

6
6
years of professional experience

Work History

Executive Assistant

McCurley Leasing
04.2022 - Current
  • Managed executive schedules, ensuring efficient time allocation and prioritization.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.

Private In Home Care Manager

McCurley Leasing
04.2022 - Current
  • Enhanced team collaboration through regular staff meetings and open communication channels, fostering a positive work environment.
  • Conducted assessments of patient needs and collaborated with healthcare professionals to create comprehensive care plans, optimizing patient outcomes.
  • Promoted a safe and healthy work environment by providing regular safety training sessions and maintaining up-to-date first aid supplies and equipment.
  • Facilitated smooth communication between caregivers at shift handovers by implementing standardized reporting procedures.
  • Managed budget and resources effectively, reducing overall costs while maintaining high-quality care standards.
  • Improved patient satisfaction by implementing personalized care plans and providing consistent communication with families.

Sales and Leasing Specialist

Billinglsey
01.2019 - 04.2022
  • Resolved tenant disputes diplomatically, ensuring both parties'' needs were met while maintaining positive relationships with all involved parties.
  • Increased lease renewal rates by implementing effective tenant retention strategies and maintaining strong relationships with residents.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices within the field of residential leasing.
  • Negotiated favorable leasing terms for clients by utilizing market research and understanding of property values.
  • Trained junior team members in leasing processes and best practices, fostering a culture of continuous improvement within the organization.
  • Assisted clients with financial analysis, determining optimal leasing structures that met their budgetary requirements while maximizing profitability for the company.
  • Reviewed and revised lease agreements to ensure compliance with local regulations and industry best practices, mitigating legal risks for both landlords and tenants.
  • Streamlined the lease application process, resulting in faster turnaround times and improved client satisfaction.
  • Conducted detailed property tours to highlight amenities and address potential tenant concerns, contributing to increased occupancy rates.
  • Collaborated with property management teams to ensure seamless transitions for new tenants during the move-in process.
  • Provided exceptional customer service throughout the entire leasing process, fostering long-term relationships with satisfied clients.
  • Implemented efficient systems for tracking lease expirations and initiating timely renewal negotiations, reducing vacancy periods.
  • Demonstrated exceptional multitasking abilities by managing multiple lease negotiations simultaneously while maintaining high levels of organization and focus on priorities.
  • Conducted comprehensive market research to identify new business opportunities and expand clientele base.
  • Achieved top producer status annually, demonstrating consistent sales excellence.

Education

Associate of Science - Medical

Collin College
Plano

High School Diploma -

Mckinney High School
McKinney, TX
05-2011

Skills

  • Executive support
  • Administrative support
  • Office management
  • Strong problem solver
  • Schedule & calendar planning
  • Meticulous attention to detail
  • Information confidentiality
  • Customer Service-oriented
  • Expense reporting
  • Scheduling
  • Interpersonal communication
  • Travel coordination
  • Excel spreadsheet

Accomplishments

    Dynamic and results-driven Leasing Consultant recognized as a top producer in driving leasing initiatives and maximizing occupancy rates. Successfully achieved and consistently exceeded sales targets through exceptional customer service, effective communication, and strong relationship-building skills. Excelled in analyzing market trends and leveraging competitive insights to develop strategic leasing plans. Proven track record of fostering long-term tenant relationships, resulting in increased retention and satisfaction.

Languages

Spanish
Limited Working

Timeline

Executive Assistant

McCurley Leasing
04.2022 - Current

Private In Home Care Manager

McCurley Leasing
04.2022 - Current

Sales and Leasing Specialist

Billinglsey
01.2019 - 04.2022

Associate of Science - Medical

Collin College

High School Diploma -

Mckinney High School

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Heather Alba