Heather Alderson
Bowling Green,Missouri
Summary
Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction amd business goals.
Experienced customer service professional bringing 6 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards.
Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and delegate as needed.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Coastal Carriers LLC
03.2017 - Current
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
- Negotiated contracts to secure favorable rates and terms.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Met or exceeded production goals and objectives by following strict procedures.
Account Manager
Laser Transport LLC
01.2013 - 03.2017
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
- Presented professional image consistent with company's brand values
- Developed and implemented strategies to increase client retention.
- Served customers with knowledgeable, friendly support at every stage
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices on specific lanes and other bid specifications.
- Recorded accurate and efficient records in customer database.
- Oversaw new business development to generate sales leads
- Developed, maintained and utilized diverse client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
N/A - Psychology
Argosy University
Orange, CA01.2010
Skills
- Vendor Liaising
- Critical Thinking
- Workload Delegation
- Logistics Understanding
- Efficiency Improvement
- Creative Solutions
- Coaching and Mentoring
- Inventory Management Procedures
- Motivational Leadership
- Training and Leadership
- Trucking Dispatching
- Load Planning Support
- Inventory Management
- Verbal and Written Communication
- Analytical Thinking
- Shipment Coordination
- Items Inspection
- Cost Control
- Company Procedure Adherence
- Warehouse and Transportation Operations
- Customer Service
- Client Relations
- Shipping Procedures
- Punctual and Dependable
- Geography Knowledge
- Shipment Arrangements
- Shipment Monitoring
- Efficient Routing
- Desktop and Laptop Computers
- Sales and Marketing Collaboration
- Mathematical Calculation and Reasoning
- Carrier Negotiations
- Vendor Liaising
- Accurate Documenting
- Manage Vendors
- Transportation Planning
- Telephone Management
- Profit Margins
- Freight Transportation
- Communications
- Working with all levels of management
- Training
- Can work efficiently in a team or alone
- Loading and Shipping Schedules
- Shipping and Receiving Understanding
- Fleet Dispatching
- Clerical Support
- Driver Tracking
- Administrative Support
- McLeod
- E2open / blujay
- Transportation and Logistics Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Logistics Coordinator
Coastal Carriers LLC
03.2017 - Current
Account Manager
Laser Transport LLC
01.2013 - 03.2017
N/A - Psychology
Argosy University
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