Open To Work
Heather Alexander
Ops Manager
Austin,TX
Summary
Dynamic operations manager with a proven track record at Sunrun Inc., excelling in process management and team leadership. Spearheaded initiatives that optimized contract compliance and pricing accuracy, fostering strong client relationships. Adept at training and development, I drive efficiency and enhance workflow, ensuring timely reporting and operational excellence.
Overview
20
20
years of professional experience
Work History
Manager, New Homes Contracts and Administration
Sunrun Inc.
11.2024 - 11.2025
- Established and managed team for new homes business unit, overseeing accounts payable and receivable.
- Ensured contract pricing accuracy and compliance with SOX standards.
- Developed and enforced standard operating procedures to improve cross-functional coordination.
- Pivotal in identifying and addressing system/process gaps, optimizing operational flow, and fostering collaborative relationships with builders and installation partners to ensure timely information exchange and issue resolution.
- Work with digital to improve automated processes behind builder and installation partner pricing.
- Administered contracts while maintaining compliance with industry standards.
Manager, New Homes Contracts and Administration
SunPower Corporation
03.2022 - 11.2024
- Managed team for new homes business unit, emphasizing accounts payable and receivable compliance.
- Verified contract pricing accuracy within company systems and ensured adherence to SOX standards.
- Handled pricing changes to maintain compliance with critical industry requirements.
- Calculated and processed IP pricing and builder lease incentives accurately.
- Developed standard operating procedures to enhance contract compliance and pricing precision.
- Optimized operational flow by identifying and resolving system and process gaps.
- Fostered collaborative relationships with builders and installation partners for efficient issue resolution.
- Collaborated with digital team to enhance automation of pricing processes for stakeholders.
HIM Supervisor
R1RCM, Inc.
01.2017 - 01.2022
- Managed physician suspension and analysis, ensuring timely issue resolution.
- Supervised front-line associates to meet KPI objectives effectively.
- Served as primary contact for weekly client updates on delinquent records, facilitating process improvements.
- Presented updates on pending medical records to stakeholders, maximizing organizational profitability.
- Collaborated with integrity team to identify and rectify irregularities in medical records.
- Monitored accounts daily to identify discrepancies and streamline processes.
- Formulated timely reports and documentation for internal use.
- Trained global associates to enhance workload distribution for smooth operations.
HIM Supervisor | HIM Technician II
Seton Healthcare Family
Austin, USA
01.2010 - 01.2017
- Managed productivity of nine analysts for regional hospital network, overseeing deficiency refusal reports to ensure timely resolution.
- Contributed to the Integrity Team by monitoring and analyzing reporting inconsistencies for all regional medical records.
- Liaised with clinical staff to develop and implement strategies enhancing reporting accuracy and effectiveness.
- Managed relationship with stakeholders and effectively delivered relevant and timely communication.
- Directed documentation projects, provided feedback, and guidance to team.
- Performed QA review on documentation including analyzing results, compliance, and accuracy.
- Contributed to operations team in migrating business records from paper-based to electronic format, streamlining access and storage.
Education
General Studies - Credit Hours Completed
Austin Community College
Austin, TXGeneral Studies - Credit Hours Completed
Texas State University
San Marcos, TXSkills
- Operations management
- Process management
- Workflow forecasting
- Risk assessment
- Timely reporting
- Client relations and management
- Team leadership
- Training and development
- Documentation control
Certification
- Foundations of Project Management - Google - April 2026
Timeline
Manager, New Homes Contracts and Administration
Sunrun Inc.
11.2024 - 11.2025
Manager, New Homes Contracts and Administration
SunPower Corporation
03.2022 - 11.2024
HIM Supervisor
R1RCM, Inc.
01.2017 - 01.2022
HIM Supervisor | HIM Technician II
Seton Healthcare Family
01.2010 - 01.2017
General Studies - Credit Hours Completed
Austin Community College
General Studies - Credit Hours Completed
Texas State University