Summary
Overview
Work History
Education
Skills
Timeline
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Heather Ali

Quantico,VA

Summary

Proven track record in enhancing customer relationships and team productivity, notably at Salon Centric. Adept in POS system operation and fostering positive work environments, I excel in multitasking and problem-solving. My strong communication skills and professional demeanor have consistently driven results, making me a valuable asset to any team. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Sales Associate / Key Holder

Crazy 8
02.2015 - 05.2016
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Retail Keyholder

Salon Centric
02.2008 - 11.2012
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Server & Hostess

Sizzler Restaurant
04.2004 - 06.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Vet Technician

Cajon Rancho Pet Hospital
04.2002 - 05.2004
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
  • Contributed to team collaboration through effective communication and cooperation with colleagues.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
  • Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.

Education

GED -

Grossmont Adult School
El Cajon, CA
10.2006

Skills

  • Strong Communication and Interpersonal Skills
  • Exceptional customer service
  • Professional Demeanor
  • Teamwork and Collaboration
  • Honest and Dependable
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • POS System Operation
  • Adapt to diverse groups

Timeline

Sales Associate / Key Holder

Crazy 8
02.2015 - 05.2016

Retail Keyholder

Salon Centric
02.2008 - 11.2012

Server & Hostess

Sizzler Restaurant
04.2004 - 06.2008

Vet Technician

Cajon Rancho Pet Hospital
04.2002 - 05.2004

GED -

Grossmont Adult School

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Heather Ali