Heather Allabaugh
Kingston,PA
Summary
Dynamic professional with extensive experience, who excels with developing individualized treatment plans and conducting biopsychosocial assessments. Proven ability to facilitate personal change and provide crisis intervention, enhancing client mental health outcomes. Strong advocate for mental health, skilled in team collaboration and conflict resolution, ensuring comprehensive care for diverse client needs.
Professional who has experience with management, tolerance to be on feet for longer than 12 hours, and is a people pleaser.
Overview
27
27
years of professional experience
Work History
Counselor
James House
09.2022 - 09.2024
- Facilitated daily living activities and supported residents' personal goals.
- Developed and implemented individual care plans in collaboration with multidisciplinary teams.
- Monitored resident behavior, providing crisis intervention when necessary.
- Led group therapy sessions focused on life skills and social integration.
Counselor
Pinnacle
05.2020 - 02.2022
- Facilitated individual and group counseling sessions to support client mental health and personal development.
- Developed and implemented tailored treatment plans addressing diverse client needs and challenges.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Conducted assessments to evaluate client progress and adjust therapeutic strategies accordingly.
Client Service Specialist
Geo(Luzerne County DRC)
01.2018 - 02.2020
- Delivered exceptional client support, addressing inquiries and resolving issues efficiently.
- Coordinated communication between clients and internal teams to ensure seamless service delivery.
- Maintained comprehensive knowledge of products and services to provide accurate information to clients.
- Developed training materials for new staff to enhance understanding of client service protocols.
- Facilitated Groups
- Performed U/A Supervised Drug screens
Owner/Manager
Magic Touch Salon
06.2013 - 11.2017
- Developed strategic marketing initiatives to enhance brand visibility and attract new clientele.
- Oversaw daily operations, ensuring high-quality service delivery and client satisfaction.
- Trained and mentored staff on customer service best practices and salon protocols.
- Implemented inventory management systems to optimize product usage and reduce waste.
- Analyzed market trends to adapt services and offerings in response to customer preferences.
- Managed financial aspects of the business, including budgeting and expense tracking.
- Fostered a positive work environment that promotes teamwork and professional growth among employees.
- Established strong vendor relationships for sourcing products at competitive prices.
Owner/Manager
Magic Touch Salon
02.2012 - 11.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established performance metrics to monitor progress and identify areas for improvement.
- Facilitated training sessions to enhance skill sets and promote knowledge sharing within the team.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Beverage Server
Mohegan Sun at Pocono
02.2007 - 08.2013
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Maintained cleanliness and organization of beverage stations, adhering to health standards.
- Collaborated with kitchen staff to synchronize service timing and enhance guest experiences.
- Trained new staff on beverage preparation techniques and proper serving protocols.
Sales
IMS
01.2007 - 03.2011
- Implemented effective sales strategies to optimize sales performance within the assigned territory.
- Implemented comprehensive training programs for sales staff to improve product knowledge and sales techniques.
- Consistently met or exceeded quarterly sales targets by executing effective sales strategies.
- Increased sales volume by effectively training and motivating retail sales team members.
Manager
Desi's Rock Club
01.1998 - 09.2009
- Led cross-functional teams to improve operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to enhance team performance and productivity.
- Oversaw project management, ensuring timely delivery of key objectives and milestones.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
Education
High School Diploma -
Mountaintop, PA06-1997
Associate of Arts - Criminal Justice
Bethel University
McKenzie, TN06-2020
Bachelor of Arts - Sociology
California University of Pennsylvania
California, Pennsylvania, PA06-2024
Skills
- Proficient in conducting intake interviews
- Individual and group counseling
- Experience with HIPAA standards
- Mental health advocacy
- Stress management methods
- Behavior monitoring
- Anger management
- Adept at conflict resolution
- Creation of individualized treatment plans
- Proficient in conducting biopsychosocial assessments
- Suicide prevention
- Assessment of client needs
- Intervention planning
- Office administration
- Needs assessment
- Care planning
- Client counseling
- Strong public speaker
- Expertise in crisis intervention techniques
- Social services coordination
- Grief counseling
- PTSD specialist
- Adept at treatment and discharge planning
- Experienced in case management processes
- Daily living activities educator
- CBT practitioner with expertise
- Dual diagnoses expert
- Database management
- Facilitating personal change
- Addictions specialist
- Parenting skills educator
- Exceptional problem solver
- Extensive DSM-iV knowledge
- Administering suicide risk evaluations
- Time management
- Team collaboration
- Emotional support
- Documentation and reporting
ddap
Addictions 101 Certificate
Screening and Assessment
Basic HIV
Ethics
Timeline
Counselor
James House
09.2022 - 09.2024
Counselor
Pinnacle
05.2020 - 02.2022
Client Service Specialist
Geo(Luzerne County DRC)
01.2018 - 02.2020
Owner/Manager
Magic Touch Salon
06.2013 - 11.2017
Owner/Manager
Magic Touch Salon
02.2012 - 11.2017
Beverage Server
Mohegan Sun at Pocono
02.2007 - 08.2013
Sales
IMS
01.2007 - 03.2011
Manager
Desi's Rock Club
01.1998 - 09.2009
High School Diploma -
Associate of Arts - Criminal Justice
Bethel University
Bachelor of Arts - Sociology
California University of Pennsylvania