Heather Allen

Residential Supervisor

Community Services Group

Sunbury, PA

10.2011 - 09.2017

Assisted with the development and implementation of service plans for residents.
Monitored resident activities to ensure compliance with program regulations.
Provided crisis intervention services to residents in need of emotional support.
Conducted regular safety inspections in residential areas.
Coordinated daily transportation needs of residents.
Maintained accurate records and documentation on all resident activities.
Supervised staff members in the performance of their duties.
Organized recreational activities for residents according to their interests.
Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
Ensured that all necessary supplies were available at all times for resident use.
Promoted a safe environment by enforcing rules and regulations.
Collaborated with other agencies to coordinate services for residents.
Performed assessments of new clients upon admission into the program.
Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
Served as a role model for staff by exhibiting professional behavior at all times.
Responded promptly to emergency situations involving clients or staff members.
Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
Composed work schedules for staff members and confirmed shifts had proper coverage.
Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
Provided safe, supportive and caring living environment for every resident.
Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
Arranged social and recreational activities, themed dinners, board game nights and to promote residential participation.
Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Interfaced with residents to address and resolve complaints or grievances.
Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Served as a liaison between residents and housing administration to communicate needs and feedback.
Managed a budget for residence hall activities, ensuring efficient use of funds.
Facilitated conflict resolution among residents to maintain a peaceful and respectful community.
Tracked participation in residence life programs and assessed the impact on resident engagement.
Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
Maintained detailed records of resident interactions, incidents, and program attendance.
Developed and implemented community engagement programs to foster a supportive living environment for residents.
Organized and led weekly floor meetings to communicate policy updates and address resident concerns.
Conferred with medical personnel to understand backgrounds and needs of residents.
Compiled residents' daily activities and quantities of supplies used to prepare reports
Chaperoned group-sponsored trips and social functions.
Answered telephones and routed calls or delivered messages.
Collaborated with counselors to develop counseling programs that addressed student needs.