Heather Allen
Avant,OK
Summary
Focused Patient Service Representative with 18+ years of experience supporting patients in healthcare settings. I am knowledgeable in supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents with an upbeat mentality. Experienced Patient Registration Clerk with background in fast-paced clinical environments. Skills include patient intake, insurance verification, data entry and appointment scheduling. Displayed strengths in maintaining patient confidentiality, adapting to various medical software programs and delivering high-quality customer service. Demonstrated impact through contribution to efficient workflow management and improved patient satisfaction.
Overview
19
19
years of professional experience
Work History
Patient Registration Clerk
Koweta Indian Health Facility
Coweta, OK
11.2021 - Current
- Greeted and registered patients in a courteous and professional manner.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Responded to inquiries from patients regarding their accounts or services offered by the facility.
- Assisted with scheduling appointments and referrals to other departments.
- Maintained accurate records of all patient interactions, registrations, financial transactions.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Coordinated registration activities between multiple departments and facilities when necessary.
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Scanned documents into electronic health record systems as needed.
- Participated in training sessions related to new software applications.
- Adhered to organizational policies and procedures at all times.
- Tracked changes in insurance plans and coverage levels over time.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
PSR
Utica Park Clinic
Tulsa, OK
09.2020 - 11.2021
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Greeted and registered patients in a courteous and professional manner.
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Responded to inquiries from patients regarding their accounts or services offered by the facility.
PSR/Xray Technologist/Referral Specialist/Front Office Manager
Coweta Medical Group
Coweta, OK
06.2009 - 03.2020
- Interviewed patients to obtain medical histories, accurately documenting information.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Generated reports and statements each month to review outstanding balances and identify accounts in need of collection processing.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
- Verified documents and associated records to catch and resolve discrepancies.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Maintained accurate documentation of all activities related to medical records.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Adhered to HIPAA guidelines when handling protected health information.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Resolved any issues relating to incomplete documentation or coding errors.
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Tracked and processed release of information requests.
- Organized patient charts, gathering medical histories, lab results and consents.
- Kept department clean, organized and professional.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Xray Technologist/Back Office Assistant
Urgent Care of Green Country
Claremore, OK
03.2006 - 05.2009
- Interviewed patients to obtain medical histories, accurately documenting information.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Captured and developed images following physicians' orders allowing proper diagnosis and treatment.
- Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
- Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
Education
Associate of Science - Xray Technology
Tulsa Community College
Tulsa, OK06.2003
Skills
- Computer skills
- Clerical
- People skills
- Patient Registration
- Organizational skills
- Flexible
- Reliable and trustworthy
- Insurance Verification
- Patient confidentiality
- Data Entry
Timeline
Patient Registration Clerk
Koweta Indian Health Facility
11.2021 - Current
PSR
Utica Park Clinic
09.2020 - 11.2021
PSR/Xray Technologist/Referral Specialist/Front Office Manager
Coweta Medical Group
06.2009 - 03.2020
Xray Technologist/Back Office Assistant
Urgent Care of Green Country
03.2006 - 05.2009
Associate of Science - Xray Technology
Tulsa Community College
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