Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Allen

Lecanto

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Sunshine Rheumatology
06.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Rural Mail Carrier

USPS
01.2016 - 12.2021
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Organized mail ahead of delivery runs for correct routing.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

Medical Assistant

Sunhill Medical Center
01.2010 - 06.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Medical Assistant Certification - Medical Assistant

Florida Career College
Brandon, FL
12-2009

GED -

East Bay High School
Gibsonton, FL
10-2002

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Clinical documentation
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • CPR
  • Immunization administration
  • Compassionate
  • Specimens collection and processing
  • Laboratory specimen collection
  • Professionalism and ethics
  • Appointment setting

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
  • IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.

Timeline

Medical Assistant

Sunshine Rheumatology
06.2023 - Current

Rural Mail Carrier

USPS
01.2016 - 12.2021

Medical Assistant

Sunhill Medical Center
01.2010 - 06.2016

Medical Assistant Certification - Medical Assistant

Florida Career College

GED -

East Bay High School

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Heather Allen