Heather Allred
Lancaster,SC
Summary
Dynamic professional with a proven track record at SC House Calls, adept in patient rights and proactive problem solving. Excelled in database coordination and fostering trust through compassionate service. Demonstrated organizational skills and decision-making support, significantly enhancing patient satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Advocate
SC House Calls
03.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
Server
Hickory Tavern
06.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Front Desk Receptionist
Workout Anytime
06.2021 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Lifeguard
Aquatech
03.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
Customer Service Clerk
Harris Teeter
01.2019 - 03.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
Education
No Degree - Real Estate License
York Technical College
Rock Hill, SC05.2023
Skills
- Patient Rights
- Proactive Problem Solving
- Resource Utilization
- Organized nature
- Decision-making support
- Database coordination
Timeline
Patient Advocate
SC House Calls
03.2024 - Current
Server
Hickory Tavern
06.2022 - 03.2024
Front Desk Receptionist
Workout Anytime
06.2021 - 10.2022
Customer Service Clerk
Harris Teeter
01.2019 - 03.2021
Lifeguard
Aquatech
03.2018 - 08.2021
No Degree - Real Estate License
York Technical College
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