Heather Alston

*Complete Medical Assistance applications with uninsured/underinsured patients and Social Security Disability applications with disabled patients;

*Certified Application Counselor for the Affordable Care Act;

*Submit all applications electronically;

*Travel to multiple facilities when coverage is needed;

*Daily telephone calls to follow-up with post discharged patients;

*Home visitations;

*Identifying commercial insurance and reporting to insurance verifiers

*Complete Medical Assistance applications with uninsured/underinsured patients and Social Security Disability applications with disabled patients;

*Certified Application Counselor for the Affordable Care Act;

*Submit all applications electronically;

*Daily telephone calls following-up with patients to obtain evidence needed to process the application;

*Daily telephone calls to follow-up with county caseworkers to ensure applications are processed timely;

*Frequent home visitations;

*Identifying commercial insurance and reporting to insurance verifiers

* Resolved customer service issues using company processes and policies and provided updates to customers;

* Enhanced customer satisfaction by resolving complex issues and providing timely solutions;

*Trained, oversaw, and mentored new team members to strengthen performance and job expertise;

*Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary