Heather Altman
Swedesboro,NJ
Summary
Accomplished Sales Leader with 20+ years of experience. Passionate expert and valuable business consultant with talents in customer care, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and industry partners to accomplish sales goals while maintaining strong professional relationships.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Realtor
Berkshire Hathaway
Mullica Hill, NJ
05.2019 - Current
- Part of award winning team, sits at top 1% of network
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Increased home sales through persuasion, negotiation and closing prowess.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Team Leader
FCM Travel Solutions
Philadelphia, PA
12.2013 - 10.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed over 50 calls per day, exceeding SLA's week over week
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
Team Leader
Campus Travel A Subsidiary Of Flight Centre
Philadelphia, PA
03.2016 - 03.2018
- Demonstrated knowledge of Fly America Act and Open Skies Agreement along with Department of Defense booking guild lines.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Adhered to rigorous standards for customer service, academic and university travel requirements.
Team Leader, Online and Store Front Locations
Liberty Travel
Philadelphia, PA
09.2008 - 12.2013
- First Team Leader of LibertyTravel.com
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis while meeting SLA's.
- Mentored and guided 17 employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
Senior Travel Consultant
Liberty Travel
Philadelphia, PA
03.2006 - 09.2008
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Handled sensitive personal data with discretion.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Communicated with clients to confirm itineraries, methods of transportation, and travel regulations.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
Sales and Marketing Specialist
Liberty Travel And Gogo Worldwide Vacations
Ramsey , NJ
01.2002 - 02.2006
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating all travel requirements for 300+ people.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Implemented advertising campaigns and prepared promotional materials.
- Contributed to team objectives in fast-paced environment.
Education
Speech-Language Pathology
University of Rhode Island
Kingston, RISkills
- Real Estate Practices
- Terms Review and Enforcement
- Analytical and Logical Thinking
- Counseling Techniques
- Sales Dedication
- Work Prioritization
- Scheduling and Coordinating
- Workflow Management
- Employee Coaching and Motivation
- New Hire Training
- Sabre Systems
- Bright MLS Systems
Certification
- Licensed Realtor - State of New Jersey
- Licensed Realtor - State of Pennsylvania
- Notary Public - State of New Jersey
Timeline
Realtor
Berkshire Hathaway
05.2019 - Current
Team Leader
Campus Travel A Subsidiary Of Flight Centre
03.2016 - 03.2018
Team Leader
FCM Travel Solutions
12.2013 - 10.2019
Team Leader, Online and Store Front Locations
Liberty Travel
09.2008 - 12.2013
Senior Travel Consultant
Liberty Travel
03.2006 - 09.2008
Sales and Marketing Specialist
Liberty Travel And Gogo Worldwide Vacations
01.2002 - 02.2006
Speech-Language Pathology
University of Rhode Island
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