Heather Altman
UF Health Jacksonville
MacClenny,FL
32
years of professional experience
Demonstrated expertise as a goal-oriented healthcare professional with over 10 years of experience in research, investigation, and decision-making processes.
Work History
Radiology Financial Rep
13 Years 4 Months- Responsible for scheduling patient appointments, interviewing patients to obtain appropriate demographic and financial insurance information
- Registers patients and performs all registration functions to obtain necessary signatures and documentation from patients for billing and insurance purposes
- Serves as a liaison between patients, nurses, physicians, and others
- Obtains authorizations for referrals and assures referrals are maintained within appropriate network
- Accurately document, research and resolve customer service issues
- Knowledgeable in medical terminology and hospital, clinic, or laboratory procedures
- Understand insurance guidelines including Medicare and other government, private, self-insurance, and managed-care plans
Client Service Rep II- Admin Diabetes Education
2 Years 4 Months- Responsible for scheduling patient appointments, interviewing patients to obtain appropriate demographic and financial insurance information
- Registers patients and performs all registration functions to obtain necessary signatures and documentation from patients for billing and insurance purposes
- Orders laboratory tests and other tests via the computer system at the direction of the physicians
- Prepares and provide resources, educational and self-help tools to patients for diabetes program
- Maintain and organize general filing systems and databases for Diabetes Program Coordinator
- Process referrals for services requested by a network of providers within establish guidelines, to include external referrals
- Obtains authorizations for referrals and assures referrals are maintained within appropriate network
Office Representative Primary Care Clinic
2 Years 2 Months- Obtained pertinent patient demographics and financial information for patient scheduling
- Registered patients and performed all registration functions to obtain necessary signatures and documentation from patients for billing and insurance purposes
- Responsible for processing referral requests for all providers within the clinic
- Responsible for securing some type of third party payment and prior authorizations as needed
Radio Communications Specialist TraumaOne
1 Year 8 Months- Coordinated EMS helicopter flights from initial requests to final destination
- Maintained primary radio communication and complex telephone system
- Used and maintained knowledge of standard operating systems for dispatching
- Demonstrated the ability to work well under pressure and sound judgment
Patient Care Associate
1 Year 6 Months- Provided routine personal healthcare to elderly or disabled persons
- Performed various duties requested by clients
- Administered prescribed oral medications under the direction of physician or nurse
- Compiled and maintained medical records of patients
- Assessed, monitored and supervised patients to ensure health, safety, and welfare
Patient Care Associate
3 Months- Provided routine personal healthcare to elderly or disabled persons
- Assisted residents with daily living activities and related tasks
- Observed, documented, and reported the patient’s physical/behavioral changes
- Performed day-to-day duties assigned by clinical staff
Assistant Store Manager
10 Years 8 Months- Motivated sales team to meet and exceed monthly goals
- Promoted superior customer service
- Maintained monthly and yearly inventory of products
- Assisted and supported the store manager
Education
Skills
Experienced in Education and Training with the Customer Service Experience
Knowledge and Expertise with Nutrition Guidelines and Diabetes Education
Thorough knowledge of insurance coordination of benefits and manage care
Clinical Support and Liaison with proficient knowledge of MS Office (including Word
Outlook
Excel
Med Data
Epic
IDX
and McKesson)
Timeline
Radiology Financial Rep
UF Health Jacksonville
04.2013 - CurrentRead More
Client Service Rep II- Admin Diabetes Education
Shands Jacksonville Medical Center
12.2010 - 04.2013Read More
Office Representative Primary Care Clinic
University of Florida Physicians
10.2008 - 12.2010Read More
Radio Communications Specialist TraumaOne
Shands Jacksonville Medical Center
02.2007 - 10.2008Read More
Patient Care Associate
Shands Jacksonville Medical Center
08.2005 - 02.2007Read More
Patient Care Associate
South Lake Nursing Home
05.2005 - 08.2005Read More
Assistant Store Manager
US Cellular
09.1994 - 05.2005Read More
Radford University
Read More
Georgia Southern University
Read More
Waycross College
Read More