Heather Alvarado

• Processed opening and closing procedures, such as; counting both cash drawers to ensure proper amounts of money to start the day, putting away necessary documents for our auditing team, creating a log to keep adequate documentation, and taking the deposit to the bank.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Actively stay informed about the latest sales offerings and loyalty programs
• Administering clearance prices, sales, and as-is' on a case-to-case basis
• Properly executed inventory with my team multiple times a year
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Researched issues to obtain appropriate answers to customer inquiries.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction
• Properly damaged, and tested out products for customer usage up to company standards
• Cleaned routinely around the store while following CDC, and company guidelines to fight against Covid-19
• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
• Took the trash to a safe, and designated place
• Actively stay informed about the latest sales offerings and loyalty programs
• Directed customers on the phone to the best outcome possible, while also handling other customers' needs
• Properly executed inventory with my team.
• Solved customer challenges by offering relevant products and services.

Cleaning cages, feeding animals, and providing them with medical care as directed by a veterinarian or other animal care professional

• Helped customers choose the proper fish, or small animal to go home with them based on their wants
• Providing information to customers about pet care topics such as training, grooming, and animal nutrition
• Providing exceptional customer service through friendly and helpful interactions with customers
• Bagged crickets for customers when needed
• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
• Took the trash to a safe, and designated place
• Directed customers on the phone to the best outcome possible, while also handling other customers' needs
• Worked under direction of veterinarian to deliver treatments and support pet needs.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
• Documented pet care activities, immunizations and treatments delivered.

• Efficiently managed playtime for over 15 different-sized dogs at a time to ensure safety and a fun play environment
• Maintained a proper feeding schedule for the dogs throughout the day while ensuring that the dogs have proper water during their playtime
• Picking up and disposing of pet waste in a timely manner
• Deftly administering the correct dosage of medicine as instructed by the pet parent
• Followed cleaning protocols in order to keep a safe and healthy establishment for the animals
• Communicating with my team about the needs of each dog that came into a room, and their unique personality
• Walked dogs in a safe and timely manner

• Planned fun outings and educational activities to keep children entertained.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Reassured children when upset providing emotional support and stability.
• Provided developmentally appropriate activities for children.
• Communicated with parents regarding children's progress and development, raising any issues.
• Monitored children's play activities to verify safety.

• Maintain a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
• Actively stay informed about the latest sales offerings and loyalty programs
• Directed customers on the phone to the best outcome possible, while also handling other customers' needs
• Happily guided customers through the process of successfully finding their ideal styles
• Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
• Maintained the proper sizing of clothes, and accessories while also making sure our shelves looked full.