Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Alvarado

Shirley

Summary

Dynamic Medical Assistant with extensive experience at Hospice Of New York, excelling in patient assessments and care coordination. Proven ability to enhance patient flow and maintain accurate health records. Skilled in EMR management and committed to compassionate, patient-focused care, ensuring compliance with HIPAA regulations while delivering exceptional service.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Medical Assistant Per Diem

Hospice Of New York
06.2025 - Current
  • Assisted in patient assessments and documentation to ensure accurate health records.
  • Coordinated communication between patients, families, and interdisciplinary care teams.
  • Managed scheduling of appointments, optimizing provider time and patient flow.
  • Developed and maintained patient care plans in collaboration with healthcare professionals.
  • Trained new staff on clinical procedures and organizational policies to ensure compliance.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collaborated with healthcare team to enhance patient care processes.
  • Managed electronic health records, ensuring accuracy of patient information.
  • Administered patient examinations and recorded vital signs efficiently.
  • Assisted in coordinating appointments and managing patient flow effectively.

Front Desk Receptionist

Personal Suite
04.2024 - 04.2025
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Scheduled appointments and coordinated meeting room availability for staff.
  • Maintained organized front desk area, enhancing operational efficiency.
  • Handled correspondence, including emails and packages, promptly and accurately.
  • Provided excellent customer service, addressing visitor needs and concerns professionally.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.

Medical Asisstant

LuxInjections
02.2023 - 03.2024
  • Learned to manage patient scheduling and appointment coordination efficiently.
  • Handled medical supply inventory, restocking items as needed for operations.
  • Engaged with clients to gather relevant health information and history.
  • Demonstrated adaptability in learning clinic protocols and office procedures.

Education

Bachelor of Science - Nursing

St Joseph College
Patchogue, NY
05-2027

Longwood High School
Middle Island, NY
06-2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Medical terminology
  • EMR / EHR
  • Direct patient care
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Procedure assistance
  • Compassionate
  • CPR
  • Patient assessments
  • Phlebotomy techniques
  • Maintaining confidentiality
  • Professionalism and ethics
  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Appointment scheduling
  • Greeting and seating clients

Certification

  • CNA - Certified Nurse Assistant
  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician

Timeline

Medical Assistant Per Diem

Hospice Of New York
06.2025 - Current

Front Desk Receptionist

Personal Suite
04.2024 - 04.2025

Medical Asisstant

LuxInjections
02.2023 - 03.2024

Bachelor of Science - Nursing

St Joseph College

Longwood High School

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