HEATHER ALVAREZ
Allen
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
27
27
years of professional experience
Work History
Head Cashier / Customer Service
Sprouts Farmers Market
Murphy
01.2016 - Current
- Lead front-end operations, assisting cashiers, ensuring registers are staffed, and maintaining smooth customer flow.
- Manage line sizes, coordinate break schedules, and ensure compliance with store procedures.
- Perform end-of-shift cash counts and maintain accurate cash balances.
- Provide top-tier customer service and resolve issues professionally and efficiently.
- Support corporate account needs, prepare files, and assist management as needed.
Cash Office Clerk / Customer Service
Tom Thumb
Allen
01.2011 - 01.2016
- Balanced tills and handled daily cash office responsibilities with a high level of accuracy.
- Assisted customers, answered phones, and supported front-end operations.
Customer Service Associate
Walgreens
Allen
01.2009 - 01.2011
- Performed cashiering, answered phones, and provided customer assistance.
Pharmacy Clerk / Customer Service
Kroger
McKinney
01.2008 - 01.2009
- Supported pharmacists with prescription processing and inventory.
- Provided customer service and answered multi-line phones.
Pharmacy Clerk
Tom Thumb
Hurst
01.2007 - 01.2008
- Filled prescriptions, assisted customers, managed inventory, and answered phones.
Pharmacy Technician Extern
Pharmaster
Arlington
01.2007 - 12.2007
- Produced labels, assessed dosages, maintained equipment, and used RX software.
Customer Service / Cashier
Home Depot
Irving
01.2004 - 01.2006
- Provided customer service, rang up customers, answered phones, and performed filing tasks.
Mail Sorting & Delivery Support
U.S. Post Office
Flower Mound
01.2003 - 01.2004
- Performed organization, sorting, and accurate handling of mail.
Customer Service / File Prep
Kinko's
Las Colinas
01.1999 - 01.2002
- Delivered customer service, negotiated sales, prepared files, and supported corporate accounts.
Education
High School Diploma -
Newman Smith High School
Carrollton05-1994
Skills
- Customer service excellence
- Cash handling and office support
- Front-end supervision
- High-volume checkout
- Inventory management
- Register operations and POS systems
- Multi-line phone operation
- File preparation and record keeping
- Pharmacy support knowledge
- HIPAA compliance
- Attention to detail
- Dependable team player
- POS systems expertise
- Cashier supervision skills
- Workplace safety practices
- Team discipline management strategies
- 10-key proficiency
- Microsoft Word and computer skills
Timeline
Head Cashier / Customer Service
Sprouts Farmers Market
01.2016 - Current
Cash Office Clerk / Customer Service
Tom Thumb
01.2011 - 01.2016
Customer Service Associate
Walgreens
01.2009 - 01.2011
Pharmacy Clerk / Customer Service
Kroger
01.2008 - 01.2009
Pharmacy Clerk
Tom Thumb
01.2007 - 01.2008
Pharmacy Technician Extern
Pharmaster
01.2007 - 12.2007
Customer Service / Cashier
Home Depot
01.2004 - 01.2006
Mail Sorting & Delivery Support
U.S. Post Office
01.2003 - 01.2004
Customer Service / File Prep
Kinko's
01.1999 - 01.2002
High School Diploma -
Newman Smith High School