Heather Amonica
Goshen,NY
Summary
Dedicated team member with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. 14+ Years of Customer service in person and over the pnone.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Hudson Valley Imaging
New Windsor, NY
01.2023 - Current
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Greeted patients and visitors in a professional and friendly manner.
- Registered patients and scheduled appointments.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled appointments for patients via phone and in person.
- Managed medical records using an electronic health record system.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Prepared patient charts prior to each appointment.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Frame Manager
Michaels Arts And Crafts
08.2008 - Current
- Trained new employees on proper protocols and customer service standards.
- Handle customers and assist lower-level employees and maintain excellent customer service.
- Delegate daily tasks to employees, streamlining daily progress and efficiency.
- Promote positive customer experience through day-to-day supervision and management of the frame shop.
- Able to assist co-managers with other tasks through the store including: Cash counting and handling, receiving inventory, scheduling, and other miscellaneous tasks.
Cashier /Stocking Associate
Price Chopper
Warwick , NY
11.2019 - 07.2022
- Operated cash register to record transactions accurately and efficiently.
- Reviewed weekly sales ads and monitored price changes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
Education
Certificate of Completion - Medical Billing
Orange-Ulster BOCES
Goshen, NY09.2022
No Degree - Culinary Arts
SUNY College of Technology At Delhi
Delhi, NY05.2006
High School Diploma -
George F Baker High School
Tuxedo Park, NY06.2004
Certificate of Mastery - Culinary Arts
Orange-Ulster BOCES
Goshen, NY06.2004
Skills
- Sales Promotion
- Records Organization and Management
- Maintaining Clean Work Areas
- Customer Satisfaction
- Department Oversight
- Originality and Creativity
- Money Handling
- Information Security
Certification
- CPC - Certified Professional Coder- Apprentice
Timeline
Medical Office Assistant
Hudson Valley Imaging
01.2023 - Current
Cashier /Stocking Associate
Price Chopper
11.2019 - 07.2022
Frame Manager
Michaels Arts And Crafts
08.2008 - Current
Certificate of Completion - Medical Billing
Orange-Ulster BOCES
No Degree - Culinary Arts
SUNY College of Technology At Delhi
High School Diploma -
George F Baker High School
Certificate of Mastery - Culinary Arts
Orange-Ulster BOCES
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