Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

HEATHER AMONICA

Florida,USA

Summary

Administrative professional with extensive experience in communication and team building, supported by a strong foundation in sales, team leadership, and client satisfaction. Over 20 years of customer service experience and 15 years in retail, alongside three years focused on scheduling and patient relations. Proven track record of exceeding goals while fostering positive client and customer interactions. Passionate about delivering exceptional service and skilled in understanding and addressing diverse client needs and expectations. Committed to continuous improvement and contributing to team success through effective collaboration.

Overview

18
18
years of professional experience

Work History

Medical Office Assistant

Hudson Valley Imaging
New Windsor, NY
01.2023 - Current
  • Patient Inquiries and Registration
  • Managed patient scheduling and appointment coordination to optimize office workflow.
  • Maintained electronic health records, ensuring compliance with HIPAA regulations and data integrity.
  • Verifying Health Insurances
  • Medical Record compliance with other facilities

Custom Framing Manager

Michaels Arts & Crafts
Middletown, NY
08.2008 - 04.2023
  • Managed custom framing operations, ensuring high-quality standards and customer satisfaction.
  • Led a team of framers, providing training and mentorship to enhance skills and efficiency.
  • Oversaw inventory management for framing materials, optimizing stock levels and reducing waste.
  • Merchandizing throughout the department
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Increased store revenue by effectively managing custom framing orders and meeting deadlines.

Cashier / Invotory Stock

Price Chopper
01.2020 - 01.2022
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Inventory replenishment throughout the store, with attention to merchandizing and facing product.

Education

AAPC CPC -

Orange Ulster BOCES
01.2023

Assoc. - Culinary Arts

SUNY DELHI
01.2006

Local Diploma - undefined

George F. Baker Highschool
01.2004

Skills

  • Management Experiences
  • Customer Service
  • Sales Goals and Expectations
  • Multitasking and organization
  • Experience in Healthcare Insurance
  • Medical Scheduling
  • ICD -10 Coding
  • Microsoft Office
  • Call Center Experience
  • Conflict Resolution

LANGUAGE

English

Timeline

Medical Office Assistant

Hudson Valley Imaging
01.2023 - Current

Cashier / Invotory Stock

Price Chopper
01.2020 - 01.2022

Custom Framing Manager

Michaels Arts & Crafts
08.2008 - 04.2023

Assoc. - Culinary Arts

SUNY DELHI

Local Diploma - undefined

George F. Baker Highschool

AAPC CPC -

Orange Ulster BOCES
HEATHER AMONICA