Heather Andersen
39 Campbell Rd Athens,ME
Summary
Proactive Team Leader experienced in staff supervision, onboarding, and quality assurance delivery. Ensured compliance through thorough documentation review and facilitated safe, organized operations by managing cross-functional communication and scheduled updates. Dedicated to fostering consistent healthcare and individual growth within the organization.
Overview
26
26
years of professional experience
Work History
Teamleader
Skillsinc
Hartland, Maine
10.2000 - Current
- Supervised two homes intermittently, fostering relationships with staff to enhance teamwork.
- Fostered a collaborative work environment by maintaining positive relationships among team members.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted onboarding for new team members and reinforced skills and expectations.
- Provided staff coaching on workplace procedures, safety rules, and client support standards.
- Led monthly staff meetings to review project updates, address challenges, and generate solutions.
- Participated in regular meetings with senior leadership, sharing insights on team progress to align goals.
- Communicated updates to management, staff, and clients to ensure everyone was informed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Checked documentation for accuracy, compliance, and timely completion.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed daily quality assurance duties to provide feedback for improvements.
- Assisted staff with budgeting, shopping, ordering of medications and a supply of medications in the home.
Education
Associate of Science - Business Administration And Management
Thomas College
Waterville, ME05-1992
Skills
- Medication management
- Quality assurance
- Compliance monitoring
- Documentation review
- Staff supervision
- Team leadership
- Interpersonal relations
- Documentation review
Timeline
Teamleader
Skillsinc
10.2000 - Current
Associate of Science - Business Administration And Management
Thomas College