Heather Anderson
Department Manager
Cheyenne,WY
Summary
Dynamic leader skilled in training and mentoring, with a knack for conflict de-escalation, achieving notable increases in productivity and customer satisfaction.
Proactive with excellent time management skills to multitask while working within deadlines and time constraints. Offering 5+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Department Manager
JAXX
Cheyenne, WY
03.2021 - 11.2021
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Designed displays that improved sales and product visibility
- Aided supervisor in product purchasing based on customer interest and requests
- Encouraged team building, thinking outside the box, customer relationship (going above and beyond),
- Questioned how to stand out in outstanding customer service, quality products in order to increase consistent customer base
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Account Manager
Grabers Diesel Repair
Cheyenne, WY
11.2018 - 07.2020
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current accounts and update records
- Contributed to collecting outstanding account balances
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
Floor Supervisor
Grant Farms
Cheyenne, WY
04.2016 - 09.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Did drawer, deposits, payroll, scheduling, ordering, and repairs
- Evaluated work of 5 floor employees to improve performance.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Delegated tasks to employees to enhance productivity and workflow.
- Developed and maintained relationships with vendors and suppliers to achieve favorable pricing and delivery times.
- Developed and implemented strategies to improve customer service and increase sales.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
Education
Bachelor of Science - Counseling Psychology
University of Wyoming
05-2011
Additional Information
There are a couple of gaps in employment that need to be addressed as they were due to unforeseen circumstances. In 2018 my son died unexpectedly and it took time for me to learn how to do life in the weight of the sorrow. In mid 2020 my mom was diagnosed with Frontal Temporal Dementia: Behavioral Variant and I became her Guardian and full time care giver, which was the most difficult job I have ever endeavored. She passed last year and I have been settling the estate and finalizing my divorce. Yes, the last few years have been extremely difficult yet I have learned resiliency, humor, grace, and humility and I am ready to start a new chapter. Thank you for your time and consideration.
Skills
Training and mentoring
Personnel training and development
Relationship building and management
Conflict de-escalation
Scheduling
Employee performance evaluation
QA
Department leadership
Supply and inventory management
Departmental rapport
QC
Negotiation
Schedule oversight
Performance reviewing
Performance Management
Problem-solving abilities
Multitasking Abilities
Reliability
Customer Relations
Team building
Conflict Resolution
Employee Training
Time management abilities
Adaptability
Communication Skills
Collaborate cross-functionally
Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementPaid sick leaveQuote
"I've learned that people will forget what you said, people will forget what you did, but people will NEVER forget how you made them feel."
Maya Angelou
Timeline
Department Manager
JAXX
03.2021 - 11.2021
Account Manager
Grabers Diesel Repair
11.2018 - 07.2020
Floor Supervisor
Grant Farms
04.2016 - 09.2017
Bachelor of Science - Counseling Psychology
University of Wyoming
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