Summary
Overview
Work History
Education
Skills
Timeline
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Heather Anderson

Lakewood,WA

Summary

Dedicated Certified Medical Assistant with extensive experience, excelling in patient care. Proven ability to enhance clinic efficiency through team work and compassionation. Skilled in managing multiple tasks and conflict resolution. Fostering a collaborative environment while ensuring high-quality healthcare delivery.

Overview

17
17
years of professional experience

Work History

Certified Medical Assistant

Optum
07.2008 - Current
  • Monitor and document patient vital signs to ensure accurate health assessments.
  • Facilitate appointment scheduling to optimize patient flow and clinic efficiency.
  • Prepared patient charts and medical records for physician review and consultation.
  • Educated patients on pre and post visit instructions.
  • Clean and sanitize examination rooms between patient visits to maintain hygiene.
  • Complied with kept up to date with best practices.
  • Supported physicians during examinations by providing necessary instruments and materials.
  • Performed EKG's and other necessary in office tests
  • Conducted initial patient assessments to gather relevant health history and concerns.
  • Documented patient information accurately in electronic health records for continuity.
  • Conducted basic laboratory tests and prepared samples for analysis as needed. Perform point of care testing on site.
  • Restocked and organized exam rooms and medical equipment.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Help Launch our TytoCare visits for our office (virtual consultations with cardiology including exam)
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Medication Prior authorizations
  • Managed COT patients and raised compliance for our clinic.
  • Referral coordination including faxing necessary documentation, getting authorization as needed for outside consultations, DME and Imaging.
  • Trained Preceptor, helping to train new employees to promote collaboration and patient guidance.
  • MAPP III duties including eye wash station, huddle leader and patient experience representative for our location.
  • Trained Fit Tester


Previous Experience in Pediatrics, Urgent Care and Dermatology

Education

Certificate - Medical Assistant

Brookline College
Phoenix, AZ
06-2004

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Medication administration/vaccines
  • Wound care
  • Sterilization techniques
  • Conflict resolution
  • Medical billing
  • Needs assessments
  • Attention to detail
  • Multitasking and organization
  • Triage protocol
  • Basic life support
  • Team collaboration
  • Patient education
  • Safety compliance
  • Telephone etiquette
  • Workflow organization
  • Direct patient care
  • Vital signs monitoring
  • Maintaining confidentiality
  • Reliable team player
  • Data entry, tying 44 wpm
  • Compassionate
  • Patient-focused care
  • Complex Problem-solving

Timeline

Certified Medical Assistant

Optum
07.2008 - Current

Certificate - Medical Assistant

Brookline College
Heather Anderson