Heather Andrew

• Trained as Certified Debt Resolution Specialist by IAPDA in May 2024.
• Supported clients in achieving debt-free living through personalized guidance.
• Participated in deal-making processes by ensuring timely documentation for accounts facing legal action.
• Built significant trust with clients during their transition to reduced credit reliance.
• Facilitated improvements in clients' debt-to-income ratios and creditworthiness.
• Managed high-traffic environment, utilizing various company-specific programs effectively.

-Allegis Centene Corporation

• Delivered exceptional customer service support in call center, managing sensitive healthcare information.
• Ensured strict adherence to security protocols for safeguarding private identifiable information.
• Communicated effectively with providers, patients, and insurance representatives on a daily basis.
• Assisted clients with account management, claim filing, and issue resolution efficiently.
• Troubleshot website access issues while confirming caller identity through established scripts.
• Maintained compliance with HIPAA regulations regarding personal information sharing and identification.
• Demonstrated calmness and understanding in high-pressure situations to enhance client support.

-Protiviti Government State of Michigan

• Assisting clients with their accounts, filing claims, resolving issues, and troubleshooting website access for clients.
• Confirming identity of caller based on prewritten scripts provided to the agents. HIPPA regulations were observed for identification purposes and sharing of personal information.
• Fostered acustomer-centric environment requiring significant composure and empathy for clients facing challenging circumstances

• Executed bookkeeping operations while managing human resources functions for payroll and new hire records.
• Delivered comprehensive reports during monthly financial meetings to support decision-making.
• Maintained accurate records of discussions as finance board's recording secretary to ensure transparency.
• Managed payroll reporting obligations to state and federal authorities quarterly.
• Generated required annual tax documents, including W-2s for employees and 1099s for contractors.