Heather Andrews
Moosup,CT
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
11.2022 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered, and reviewed customer data.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Office Manager
Auto Village Auto Sales
04.2014 - 10.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Improved overall customer buying experience to safeguard dealership revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Education
High School Diploma -
Coventry High School
Coventry, RI06.2000
Skills
- Account updating
- Consultative Sales
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Information Security
- Data Collection
- Paperwork Processing
- Payment Processing
- Customer Education
- Problem Resolution
- Multi-line phone talent
- De-Escalation Techniques
- Research
- Customer Service
- Account Management
- Computer Proficiency
- Documentation
- Call Center Operations
- Active Listening
- Escalation management
- Call center experience
- Recordkeeping strengths
- Critical Thinking
Timeline
Customer Service Representative
Automated Health Systems Inc.
11.2022 - Current
Office Manager
Auto Village Auto Sales
04.2014 - 10.2021
High School Diploma -
Coventry High School
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