HEATHER ANTOINE
Winter Haven,FL
Summary
I am a service oriented individual with a heart for people and a commitment to safety. My prior training in Human Services allows me to bridge the gap between high-end hospitality and crisis management. My experience as a DCW has instilled in me a deep sense of responsibility, ensuring I remain calm, observant, and safe during crisis situations. I am eager to bring this unique blend of warmth and dependability to a team where everyone feels cared for and secure. My background as a hairstylist has gifted me with invaluable communication and emotional intelligence skills. I am an expert at reading social cues, listening actively, and making every person in my chair feel like a priority.
Overview
11
11
years of professional experience
Work History
DCW
Education & Empowerment Inc.
Lakeland, FL
06.2024 - 06.2025
- Maintained a secure residential environment to uphold health standards and ensure compliance with regulatory requirements.
- Utilized CPR/First Aid and crisis intervention strategies as primary first responder to address medical and behavioral emergencies effectively.
- Managed challenging behaviors using appropriate de-escalation techniques and crisis intervention strategies when necessary. Facilitated dependable support for a diverse group of individuals, encouraging self-sufficiency.
- Administered and maintained digital records and medication logs to uphold FAA compliance and demonstrate meticulous attention to detail.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
HST
Tri-County Human Services
Winter Haven, FL
12.2020 - 07.2023
- Achieved successful client outcomes by developing individualized service plans that addressed both short-term and long-term goals.
- Conducted thorough assessments to provide targeted recommendations for support and services. Streamlined case management operations through placement monitoring, crisis intervention, and strategic planning.
- Participated in discussions with patients' families and friends to uncover issues and recommend appropriate resolutions.
- Analyzed client feedback and implemented solutions to effectively meet individual needs and concerns.
- Exercised active listening skills and empathetic communication to enhance client rapport and facilitate open dialogue.
Stylist
Mirabella's Signature Salon
Lakeland, FL
01.2014 - 07.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Executed advanced color techniques, ensuring consistent quality and precision in service delivery.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
Education
Certificate - Peer Recovery Specialist Training
Department of Children And Families
Winter Haven, FL03.2022
Cosmetologist License - Cosmetology
Paul Mitchell
Tampa, FL05.2013
Make-Up Artist -
MUDD Make-Up Designory
Los Angeles, CA07.2011
Skills
- Safety First, Service Always
- Positive, Friendly, High-Energy
- Skilled Effective Communicator
- Collaborative Team Member
Timeline
DCW
Education & Empowerment Inc.
06.2024 - 06.2025
HST
Tri-County Human Services
12.2020 - 07.2023
Stylist
Mirabella's Signature Salon
01.2014 - 07.2020
Certificate - Peer Recovery Specialist Training
Department of Children And Families
Cosmetologist License - Cosmetology
Paul Mitchell
Make-Up Artist -
MUDD Make-Up Designory