Heather Anzevino

Cashier Team Lead

Target

Boardman, OH

11.2017 - 03.2020

Trained new cashiers on proper use of registers and store policies.
Provided guidance to cashiers on how to accurately ring up customers' purchases.
Assisted cashiers with resolving customer complaints and inquiries.
Monitored cashier performance, providing feedback as needed.
Performed daily opening and closing procedures for the register area.
Conducted inventory audits to ensure accuracy of product levels in the register area.
Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Processed refunds and exchanges according to company policy.
Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Ensured compliance with all safety regulations while performing tasks.
Supported other teams when necessary, such as stocking shelves or bagging groceries.
Completed paperwork related to personnel actions including hiring, terminations, transfers.
Answered customer questions and provided store information.
Processed payments promptly for customers to exceed productivity standards.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases and signed customers up for rewards program.
Processed refunds for worn, damaged and broken merchandise.
Monitored checkout counters and self-checkout areas to assist with complex transactions.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.