Summary
Overview
Work History
Education
Skills
Timeline
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Heather Aos

Gladstone,MI

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

25
25
years of professional experience

Work History

Area Coach

Border Foods Inc.
New Hope, MN
08.2017 - Current
  • Developed and implemented operational plans to ensure quality customer service and store efficiency.
  • Created and maintained a positive work environment in order to motivate staff members to reach their goals.
  • Provided guidance and support to team members in order to improve performance, morale, and productivity.
  • Monitored daily operations of stores within the assigned area to ensure compliance with company policies and procedures.
  • Conducted regular inspections of each store location in order to identify potential issues or areas for improvement.
  • Assisted with hiring, training, scheduling, and coaching of employees within the assigned area.
  • Investigated customer complaints regarding product quality or service delivery at all store locations.
  • Resolved conflicts between customers and employees by implementing conflict resolution techniques when necessary.
  • Reviewed financial statements regularly in order to identify cost saving opportunities or revenue growth opportunities.
  • Ensured that all safety standards were met at every store location according to company policy.
  • Participated in budgeting processes for assigned stores by providing input on labor costs and other expenses as needed.
  • Conducted weekly meetings with staff members at each store location in order to discuss progress towards goals, provide feedback and guidance, address any concerns or issues.
  • Worked closely with regional managers in order to ensure alignment between corporate objectives and local operations.
  • Maintained up-to-date records of employee attendance and performance at all stores within the designated region.
  • Analyzed sales trends across stores within the designated region in order to identify areas of opportunity for increased profitability.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Devised programs to develop executive potential among employees in lower-level positions.

General Manager

Taco Bell
Escanaba, MI
10.2011 - 08.2017
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.

Assistant Manager

Taco Bell
Escanaba, MI
01.2003 - 10.2011
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Shift Manager

Taco Bell
Jackson/Escanaba, MI
07.2002 - 01.2003
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Organized special events such as holiday sales or promotional campaigns.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.

Team Member

Taco Bell
Escanaba, MI
05.1999 - 07.2002
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.kuijlm
  • Built and maintained working relationships with peers and upper management.

Education

Some College (No Degree) - Business Management

Bakers College
Jackson, MI

Some College (No Degree) - Accounting And Business Management

Bay De Noc Community College
Escanaba, MI

Skills

  • Staff Training and Development
  • Operations Management
  • Group Facilitation
  • Team Training
  • Performance Evaluation
  • Event Scheduling
  • Recruitment
  • Program Leadership
  • Staff Development
  • Schedule Oversight
  • Agenda Planning
  • Talent Recruitment
  • Safety Oversight
  • Facility Maintenance
  • Emergency Response
  • Articulate Communication Skills
  • Energetic Personality
  • Financial Planning
  • Task Delegation
  • Meeting Facilitation
  • Compliance Management
  • Strategic Planning
  • Building Relationships

Timeline

Area Coach

Border Foods Inc.
08.2017 - Current

General Manager

Taco Bell
10.2011 - 08.2017

Assistant Manager

Taco Bell
01.2003 - 10.2011

Shift Manager

Taco Bell
07.2002 - 01.2003

Team Member

Taco Bell
05.1999 - 07.2002

Some College (No Degree) - Business Management

Bakers College

Some College (No Degree) - Accounting And Business Management

Bay De Noc Community College

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Heather Aos