Heather Archer-Baker
Executive Assistant
Longmont,CO
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
37
37
years of professional experience
Work History
Executive Assistant
Seagate Technology
11.2000 - Current
- Supporting Seagate’s engineering organization with primary responsibilities directly for the Vice President of VLSI
- Coordinating extensive domestic and international travel and tracking/monitoring the quarterly travel budget
- Assisting the organization with facility service requests, information technology assistance, and expense reports / reconciliation
- Scheduling quarterly all hands meetings, vendor meetings and other large events throughout the year; including space reservations, general setup, catering, and any IT requirements needed
- Maintaining complex calendar schedules for worldwide executive collaboration
- Tracking headcount resignations and requisitions to align with quarterly budgets
- Collaborating with Seagate Legal to generate Non-Disclosure Agreements as needed for the organization
- Chaired the Seagate CAREs team for several years contributing to both the local community and internal employees to enhance the workplace environment.
Office Manager
Pure Electric
01.1998 - 11.2000
- Scheduled customer service calls and city inspections for electricians
- Organized/managed projects meeting all deadlines
- Retrieved all delinquent accounts during first year of employment.
Administrative Coordinator
Southwest Airlines
04.1993 - 09.1997
- Lead coordinator for Southwest Reno office
- Conducted internal auditing of daily ticket sales and maintained accurate records of the daily cash flow
- Analyzed and evaluated employee work schedules for bi-weekly payroll disbursements
- Assisted customers with ticket sales, baggage check-in and service issues.
Flight Attendant
Great American Airways
01.1992 - 04.1993
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Catering Coordinator
Eldorado Hotel And Casino
02.1991 - 01.1992
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Office Administrator
Lockheed Martin
09.1987 - 02.1991
- Administrative assistant for the entire site
- Scheduled appointments, maintained filing system, created supply orders and generated activity reports
- Processed employee records, payroll, and benefit inquiries.
Skills
- Planning and coordination of multiple executive calendars
- Responsible for extensive international and domestic travel arrangements and preparation of expense reports
- Offsite and onsite large event and meeting planning, coordination, and support
- Preparing reports by collecting information and analyzing data
- Working knowledge of SharePoint, Outlook, Excel, PowerPoint, SAP, Oracle, and Concur
- Meeting planning
Timeline
Executive Assistant
Seagate Technology
11.2000 - Current
Office Manager
Pure Electric
01.1998 - 11.2000
Administrative Coordinator
Southwest Airlines
04.1993 - 09.1997
Flight Attendant
Great American Airways
01.1992 - 04.1993
Catering Coordinator
Eldorado Hotel And Casino
02.1991 - 01.1992
Office Administrator
Lockheed Martin
09.1987 - 02.1991
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