Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER ARCHIE

Troy,AL

Summary

Dynamic manager with extensive experience at El Jalisco, excelling in team leadership and inventory management. Proven track record in enhancing operational efficiency and ensuring compliance with regulations. Skilled in employee training and adept at resolving conflicts, fostering a collaborative environment that drives success. Committed to delivering exceptional customer service and maintaining high standards.

Overview

2017
2017
years of professional experience

Work History

MANAGER

El Jalisco
EUFAULA , AL
03.2008 - 08.2016
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Ensured compliance with industry regulations and company policies.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Provided drink suggestions to customers based on their preferences.
  • Resolved conflicts among employees in an effective manner.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Followed up on guest requests in a timely manner.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Processed payments from customers using cash registers or POS systems.

Communications Officer

Eufaula Police Department
EUFAULA , AL
  • Ensured compliance with safety regulations and company policies.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Participated in team meetings discussing changes in procedures or processes.
  • Utilized mapping software to locate addresses quickly when responding to emergencies.
  • Verified caller information, evaluated the situation, and provided instructions as needed.
  • Responded to emergency calls, determined nature and location of incident, and dispatched appropriate personnel and equipment.
  • Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.

Key Manager

SANTE FE CATTLE CO
TROY , AL
  • Managed daily operations of the store, ensuring smooth and efficient functioning.
  • Enforced company policies regarding security, attendance, dress code.
  • Regularly conducted meetings with staff members to discuss progress towards goals.
  • Resolved conflicts among employees in an effective manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Provided drink suggestions to customers based on their preferences.

General Manager

LAS AGAVAS
ARITON, AL
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved conflicts among employees in an effective manner.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Managed inventory of supplies such as menus, condiments, linens.
  • Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
  • Adhered to safety regulations within the restaurant at all times.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Ensured that food was served promptly after being prepared by the kitchen staff.

Restaurant Server

Monarcas Mexican Food
TROY , AL
  • Greeted and seated customers promptly, courteously, and professionally.
  • Followed up on guest requests in a timely manner.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.

Communications Training Officer

PIKE COUNTY COMMUNICATIONS DISTRICT
TROY , AL
  • Monitored progress of trainees during courses and provided feedback on their performance.
  • Responded to emergency calls for service and dispatched appropriate personnel and equipment.
  • Utilized mapping software to locate addresses quickly when responding to emergencies.
  • Verified caller information, evaluated the situation, and provided instructions as needed.
  • Responded to emergency calls, determined nature and location of incident, and dispatched appropriate personnel and equipment.
  • Researched previous calls in order to provide additional information that may be helpful when responding to similar incidents in the future.
  • Utilized mapping software to identify geographic locations for dispatching purposes.
  • Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
  • Maintained communication with police personnel via radio or telephone.
  • Ran criminal history checks through state databases as needed.
  • Ensured compliance with departmental policies and procedures pertaining to dispatch operations.
  • Assisted with investigations by providing background information on suspects or victims when requested.
  • Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
  • Served as a liaison between the public safety agency and other government entities such as utility companies or road departments.

Education

High School Diploma -

EUFAULA HIGH SCHOOL
Eufaula, AL
05-2007

Skills

  • Team leadership
  • Inventory management
  • Emergency response
  • Customer service
  • Employee training
  • Communication strategies
  • Project planning
  • Staff training and development
  • Complex Problem-solving
  • Work prioritization
  • Documentation and reporting
  • Clear communication
  • Policy implementation
  • Problem-solving abilities

Timeline

MANAGER

El Jalisco
03.2008 - 08.2016

Communications Officer

Eufaula Police Department

Key Manager

SANTE FE CATTLE CO

General Manager

LAS AGAVAS

Restaurant Server

Monarcas Mexican Food

Communications Training Officer

PIKE COUNTY COMMUNICATIONS DISTRICT

High School Diploma -

EUFAULA HIGH SCHOOL

Similar Profiles

CREATE PROFILE