Heather Arellano
El Paso,TX
Summary
Dedicated Community Manager with 20 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Manager
Bohannon Development
06.2004 - Current
- Work with maintenance staff to complete timely repairs and enhancements as well as make readies
- Streamlined operations by communicating efficiently with residents, keeping meticulous records, budget management, and internal collaboration.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Organized regular community events, fostering a sense of belonging among residents and allowing the staff to build relationships with the residents.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
High School Diploma -
J.M. Hanks High School
El Paso06.1996
Skills
- Property Showing
- Repair Planning
- Proficient in Onesite/Realpage
- Clear Communication
- Grounds and Facility Inspection
- Customer Relations
- Administrative Leadership
- Vacancy Marketing
- Resident relatations
- Employee Motivation and Guidance
- Dispute Handling
- Budget Preparation
Certification
- National Apartment Leasing Professional (NALP) 2018
- Certified Apartment Portfolio Supervisor (CAPS) 2019
Timeline
Community Manager
Bohannon Development
06.2004 - Current
High School Diploma -
J.M. Hanks High School
- National Apartment Leasing Professional (NALP) 2018
- Certified Apartment Portfolio Supervisor (CAPS) 2019
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