Heather Armbruster
Gulf Breeze,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Food and Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Relief Manager/Rockstar Cook
Waffle House
03.2016 - Current
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Cooked over $800,000 in food since 2016.
- Almost to prestigious Million Dollar cooking club
- Served over 65,000 customers since I started, making me Silver Star
- Started as bottom level cook and have worked my way up to top tier RockStar cook and Relief Manager.
Accounting Associate
AEI
01.2010 - 01.2011
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Reported financial data and updated financial records in ledgers and journals.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Excel Spreadsheet. .
Education
Bachelor of Arts - General Studies
Northwest Florida State College
Niceville, FLSkills
- Process Evaluations
- Sales Techniques
- Hospitality and Accommodation
- Customer Inquiries
- Safe Food Handling Practices
- Loss Prevention Goals Monitoring
- Maintaining Clean Work Areas
- Deposit Preparation
- Customer Accounts Management
- POS Inventory System Operation
- Managing Operations and Efficiency
- Vendor Engagement
- Shrinkage Control
- Cooking techniques demonstrations
- Cooking skills
Certification
Food Handler Certification
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employerWork ExperienceRelief ManagerWaffle House
Timeline
Relief Manager/Rockstar Cook
Waffle House
03.2016 - Current
Accounting Associate
AEI
01.2010 - 01.2011
Bachelor of Arts - General Studies
Northwest Florida State College
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