Summary
Overview
Work History
Education
Skills
Accomplishments
Joint Commission Accreditation
Certification
Timeline
Hi, I’m

Heather Armstead

Chief Operations Officer
Evansville,IN
Heather Armstead

Summary

Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability.

Overview

15
years of professional experience
1
Certification
2
years of post-secondary education

Work History

Horizon Healthcare

Chief Operations Officer
01.2016 - Current

Job overview

  • Leveraged experience through vital management positions guiding business to success.
  • Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
  • Supported business growth through strategic planning and process development.
  • Streamlined company processes and procedures while enhancing customer satisfaction.
  • Implemented business development strategies, logo designs, and website designs.
  • Led organization by developing professional and ethical culture focused on personal excellence.
  • Interviewed, supervised and motivated 250 staff members to achieve optimal productivity.
  • Payroll, Invoicing of all employees and clients
  • Accounts Payable and Accounts Receivable
  • Maintained and Created Company Policies and Procedures
  • Maintained and Obtained State Liscenses , Agents and Business Relations in 14 states
  • Created Plan and Executed Daily Goals to reach Yearly Goals
  • Human Resource and Personnel Liason
  • Software and App development /oversee

Evansville Multi Specialty Clinic
Evans, IN

Business Development Manager
2012.03 - 2020.01 (7 education.years_Label & 10 education.months_Label)

Job overview

  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Represented company and promoted products at conferences and industry events.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Devised effective marketing, sales and other promotional initiatives.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.

Education

Columbia Southern Universi
Orange Beach, AL

Bachelor of Science from Business Management
03.2012

University Of Southern Indiana
Phoenix, AZ

Associate of Arts from Criminal Justice
1997.03 - 1999.08 (2 education.years_Label & 5 education.months_Label)

Skills

  • Lean Methodology
  • Effective Customer Service
  • Internal Control Systems
  • Digital Photography
  • Customer Service Standards
  • Operational Leadership
  • Corporate Communications
  • Staff Development
  • Google AdWords
  • Joint Ventures
  • Crisis Management
  • Team Bonding
  • New Business Development
  • Guest Relations
  • Operations Management
  • Best Practices
  • Process and Procedure Refinement
  • Mission and Vision
  • People and Culture
  • Approachable and Outgoing
  • Analytical and Critical Thinker
  • Management Team Leadership
  • Improve Policies
  • Develop Business Structures
  • Operational Standards
  • Corrective Actions
  • P&L Responsibility
  • Continuous Quality Improvement (CQI)
  • Reporting Tools
  • Performance Optimization
  • Multi-Site Operations
  • Project Oversight
  • Expectation Management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 225 staff members.
  • Achieved Growth by introducing Software for Client and Employee Onboarding tasks.
  • Multi Tasking
  • Fortune 500 Employer consecutive years
  • Staffing Industry Awards for Development
  • Women in Leadership
  • Legal Counsel for Women in Leadership Indiana

Joint Commission Accreditation

Received Joint Commission Accreditation for first year of Business and Have maintained this with reviews as necessary

Certification

  • COO-C - Chief Operations Officer - Certified
  • CNP - Certified Notary Public
  • CM - Certified Manager Certification

Timeline

Chief Operations Officer

Horizon Healthcare
01.2016 - Current

Business Development Manager

Evansville Multi Specialty Clinic
2012.03 - 2020.01 (7 education.years_Label & 10 education.months_Label)

University Of Southern Indiana

Associate of Arts from Criminal Justice
1997.03 - 1999.08 (2 education.years_Label & 5 education.months_Label)

Columbia Southern Universi

Bachelor of Science from Business Management

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Heather ArmsteadChief Operations Officer