Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Heather Armstrong

Bellbrook,OH

Summary


Results-focused management professional offering 27 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Overview

18
18
years of professional experience

Work History

Operations Manager

David's Bridal
Miamisburg, OH
02.2018 - 05.2018
  • Established operational objectives and work plans,  delegated assignments to subordinates.
  • Helped earn the company a 5 Star customer satisfaction rating on all social media sites.
  • Oversaw up to 5 projects at a time without sacrificing standards.
  • Hired and trained staff to excel and grow within all areas. 
  • Collaborated with the team of customer service representatives to ensure that the we were meeting daily and monthly goals.
  • Cultivated and strengthened lasting client relationships.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Oversaw all departments, including sales floor, front desk, receiving and all standard operations. 
  • Worked directly with leadership team to drive for success

Store Manager

American Eagle Outfitters
Beavercreek, OH
09.2013 - 08.2017
  • Trained and developed new associates on POS system and key sales tactics.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Scheduled and led weekly store meetings for all members of management.
  • Managed staff of 30+ sales associates, 3 team leaders and 3  assistant managers.
  • Reported to the district manager regarding all store and staff issues.
  • Counted cash drawers and made bank deposits.
  • Conducted store inventories once per quarter.
  • Monitored security and handled incidents in a calm and professional manner.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Generated repeat business through exceptional customer service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Completed profit and loss performance reports.
  • Increased profits through effective sales training and troubleshooting profit loss areas.

Assitant Store Manager of Merchandising

Old Navy
Dayton, OH
12.1999 - 09.2013
  • Responsible for creative design and merchandising  of all departments.
  • Implemented all marketing strategies and well as sell through flex options.
  • Worked directly with a receiving team of 15+ associates to ensure all company standard goals were sucessfully achieved.
  • Analyzed departmental documents to ensure dollar per square feet goals were achieved
  • Partnered with the Store Manager  in regards to all of the day in and day out operations of running a 4 million dollar store.

Education

Business Management

Sinclair Community College
Dayton, OH

High School Diploma -

Bellbrook High School
Bellbrook, OH
1993

Skills

  • Superb time management skills
  • Unsurpassed work ethic
  • Organized
  • Risk management
  • Project planning and development
  • Employee relations
  • Results-oriented
  • Logistics management
  • Budgeting and forecasting
  • Dependable
  • Detail-oriented
  • Customer relations specialist
  • Performance evaluations
  • Natural leader
  • Sales background

Timeline

Operations Manager

David's Bridal
02.2018 - 05.2018

Store Manager

American Eagle Outfitters
09.2013 - 08.2017

Assitant Store Manager of Merchandising

Old Navy
12.1999 - 09.2013

Business Management

Sinclair Community College

High School Diploma -

Bellbrook High School

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Heather Armstrong