Heather Armstrong
Norwalk,OH
Summary
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Overview
29
29
years of professional experience
Work History
Quality Assurance Group Leader
Berry Global
03.1996 - 04.2025
- Led quality assurance initiatives, enhancing product reliability and compliance.
- Developed quality control processes, reducing defects and improving efficiency.
- Collaborated with teams to identify process improvements and implement actions.
- Conducted audits and inspections for adherence to policies and regulations.
- Established training programs on quality principles, fostering continuous improvement.
- Created monthly schedules for Quality department operations.
- Resolved corrugated box issues by collaborating with vendors and testing solutions.
- Contributed to aged inventory team to minimize scrapping efforts.
Cashier/Stock Person
Pat Catans
08.2018 - 09.2019
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Assisted customers with inquiries, enhancing service experience through effective communication.
- Managed inventory levels by restocking shelves, ensuring product availability for customers.
- Collaborated with team members to streamline checkout procedures, reducing wait times significantly.
- Resolved customer complaints promptly, fostering positive relationships and promoting repeat business.
- Maintained cleanliness and organization of work area, adhering to safety and sanitation guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
BBA - Operations Management
Ashford University
06-2018
Skills
- Customer satisfaction focus
- Team leadership
- Quality assurance expertise
- Change management experience
- Customer satisfaction
- Documentation control
- Organizational skills
- Effective communication
- Relationship building
- Self motivation
- Training and development
Timeline
Cashier/Stock Person
Pat Catans
08.2018 - 09.2019
Quality Assurance Group Leader
Berry Global
03.1996 - 04.2025
BBA - Operations Management
Ashford University
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