Heather Armstrong
Arizona,USA
Summary
Dedicated customer service representative and administrative assistant with extensive remote work experience. Skilled in communication, problem-solving, and time management to ensure seamless operations and high customer satisfaction. Adept at using CRM tools and managing schedules to support administrative functions effectively. Committed to building positive relationships through empathy and active listening.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Family Manager & Homeschool Educator
Self-employeed
06.2000 - Current
- Homeschooled four children from kindergarten through high school.
- Managed multiple schedules, coordinated learning plans, and adapted to changing needs.
- Developed exceptional time management, problem-solving, and interpersonal skills.
- Oversaw household budgeting and expense tracking for financial management.
Scheduling Coordinator
VW Connect
, Remote
07.2020 - 05.2025
- Answered and directed inbound phone calls with professionalism and courtesy.
- Provided administrative support, including scheduling and calendar management.
- Entered and updated data into production systems and Google Excel spreadsheets.
- Managed Blue Stake requests and coordinated tasks with field teams.
- Maintained accurate records using CRM tools.
- Communicated effectively with internal and external teams.
- Collaborated with team members to streamline workflow and improve efficiency.
Freelance Social Media & Admin Assistant
Self-employeed
, Remote
03.2023 - 06.2024
- Supported small business clients by responding to inquiries and managing content schedules.
- Created and posted engaging content to increase visibility and drive interaction.
- Managed communications via email and direct messaging with attention to tone and brand.
Wellness & Lifestyle Blog Owner
Self-employeed
, Remote
02.2018 - 06.2022
- Created and managed blog content focused on wellness, lifestyle, family and travel.
- Handled reader inquiries and brand collaborations timely and professionally.
- Grew site traffic using SEO, Pinterest, Facebook, and affiliate marketing strategies.
Head Events Planner
Quest for Education and Arts
, Hybrid
08.2019 - 05.2021
- Planned and executed events including fundraisers, concerts, and formal dances.
- Handled community communication, budgeting, and vendor coordination.
- Balanced remote and onsite responsibilities, with follow-up via phone and email.
Customer Service, Travel Sales & Admin Support
Many
- Delivered in-person and phone-based customer service in retail and travel environments.
- Used Apollo and Sabre systems to manage travel bookings and customer accounts.
- Strengthened communication and organizational skills in high-volume settings.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate Degree - Paralegal Studies
Pima Community College
Skills
- Administrative support
- Customer engagement and support
- Data entry
- Conflict Resolution & Escalation
- Customer Relationship Management
- Scheduling & Admin Assistance
- Time Management & Multitasking
- Microsoft Office Suite
- Virtual Collaboration Tools
- Social Media Platforms (Facebook, Instagram, TikTok, YouTube)
- Remote Work & Communication
Certification
- The Roadmap Exclusive – Digital Marketing Course (2023)
- Graphic Design Basics (2024)
References
Available upon request
Timeline
Freelance Social Media & Admin Assistant
Self-employeed
03.2023 - 06.2024
Scheduling Coordinator
VW Connect
07.2020 - 05.2025
Head Events Planner
Quest for Education and Arts
08.2019 - 05.2021
Wellness & Lifestyle Blog Owner
Self-employeed
02.2018 - 06.2022
Family Manager & Homeschool Educator
Self-employeed
06.2000 - Current
Customer Service, Travel Sales & Admin Support
Many
Associate Degree - Paralegal Studies
Pima Community College
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